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Windows VMware System Administrator

Cyberjaya, Selangor, MY
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Systems Administrator

Posted: Aug 7, 2019

Location: Cyberjaya, Malaysia

Company: Deutsche Telekom Group

Responsible for the event management activities for all accounts by working on all event tickets and also performing 1st level troubleshooting based on the event tickets
  • 1st level support for customer raised incident tickets for all support units within TSMY based on documented working instructions
  • Develop, co-ordinate and promote incident management lifecycle activities across the whole of TSMY and take responsibility for the effective functioning of the Incident Management processes across all support areas
  • Actively manage the monitoring of alerts and events, and the resolution of tickets.
  • Ensure that any service breach is suitably recorded and described before it is closed
  • Liaison with all problem resolution groups to ensure swift resolution of problems within SLA targets
  • Ensure regular reporting on key service performance and quality metrics (in relation to incident, problem and situation management)
  • Learn and develop to stay abreast of current/upcoming IT technologies.
At least 1-2 years' experience in a multi-disciplined IT environment with strong background in service delivery, operational support, and proactive management.
  • Strong interpersonal skills to interact with global service line both regionally and globally and various customer and customer segment representatives.
  • Experience in the management of Incident tickets using ITIL compliant tools
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