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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Accounts Receivable Specialist

Accounts Receivable Specialist

Bayan Lepas, Pulau Pinang
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Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description

Job Purpose

To support the Account Managers in implementing winning account management strategies with focus on specific designated key accounts to achieve preset financial targets, to sustain productivity standards, market focus and share objectives, and to reach customer satisfaction and loyalty objectives.

Reports to Customer Retention and Development Manager

Key Deliverables

These are the minimum results expected from the Account Management Coordinator:

1. To perform the coordinating role and focus on specific designated accounts of the company and take ownership.

2. To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated accounts and for Account Management department.

3. To proactively providing administrative assistance to the Account Management department.

4. To handle designated accounts inquiries.

5. To work closely with the Account Managers to uncover customer requirements, qualify opportunities and propose the right solution.

6. To work together with the Account Managers to safeguard strategic relationships with the designated key accounts.

7. To review and implement process improvement where applicable.

8. To be responsible for special projects as deemed necessary by the Senior Management.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:
  • Must be proficient in Excel, PowerPoint and Word
  • Oral and written proficiency in the English language
  • Strong problem solving, organizational, and interpersonal skills
  • Ability to work productively both individually and in a team environment
  • Sense of urgency for goal achievement
  • Self-motivated with ability to work in a fast-paced and constantly changing environment
  • Strong rapport and relationship-building focused
  • Empowered to make quick decisions in response to changing condition
  • Influence others to action
  • Timeliness and accountability for results
Additional Information

Expeditors offers excellent benefits:
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

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