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Jobs in Malaysia   »   Jobs in Bangsar South   »   Customer Service jobs   »   Department Head - Contact Centre

Department Head - Contact Centre

Bangsar South, MY

Job Responsibilities:

  • Responsible for overall Contact Centre Department (CCD) operations including OMNI channel in HQ and Regional Offices for planning, organizing, implementing, monitoring and analysis for continual improvement.
  • Lead CCD to achieved standards in accordance to the company vision, mission and direction.
  • Plan, propose, implement, & coordinate on system development and enhancement.
  • Build good relationship between the Departments and others company’s Business Partner.
  • Ensure the overall operations are in compliance with internal policy and guideline as well as BNM requirements.
  • Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action).
  • Streamline work procedures to achieve work efficiency.
  • Provide 2nd level support to staff for complicated enquiries and complaints.
  • Provide system enhancement support, design and testing for system development
  • Train and supervise subordinate in multitasking operations and flexible working hours/days.
  • Report on the CCD operations performance and improvement strategies.

Job Requirements:

  • Bachelor’s Degree in any related disciplined.
  • Min 8 years direct experience in managing Call Centre operation.
  • Well expose in managing Call Centre & Customer Service Operations knowledge.
  • Able working tight deadlines and multi-tasking.
  • Able to absorb information and skill easily while maintaining a good relationship with peoples at all levels.
  • Excellent communication skills and independent in making decision.
  • Willing to explore to different operation enhancement.
  • Leadership characteristic and good team player.
  • Strong analytical skill and able to work under pressure.
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Company Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has mroe than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we belive in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

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Company Summary
AEON Credit Service (M) Berhad
1001+ employees
Banking / Financial Services
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