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Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

Shah Alam
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JOB RESPONSIBILITIES

  • To attend to customers' enquiries, manage customers’ expectations, provide solutions and value added services to customers.  
  • Handle order processing and coordinate local deliveries and export shipments.
  • To work closely with planner on all incoming shipments to ensure fulfilment of all customers’ order.
  • To collaborate with warehouse to ensure timely delivery to customers.
  • To work closely with sales team to ensure achievement of company goals.

 

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma or Degree in any related field.
  • Minimum 1-2 years of related working experience in customer service, sales coordination or supply chain functions. Candidate with experience dealing the Key Account customers would have added advantage.
  • Experience in using SAP is an added advantage.
  • Computer literate.
  • Candidate with proficiency in multilingual (English, Bahasa Malaysia, Mandarin) is an added advantage. 
  • Responsive with high sense of urgency.
  • Customer focussed.
  • Possess high interpersonal and influencing skill.
  • Good problem solving skill and result oriented.
  • Team player.
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Company Overview

Brenntag, the global market leader in chemical distribution, covers all major markets with its extensive product and service portfolio. Headquartered in Essen, Germany, the company operates a global network with more than 580 locations in 73 countries. In 2018, the company, which has a global workforce of more than 16,600 employees, generated sales of EUR 12.6 billion. Brenntag connects chemical manufacturers and chemical users. The company supports its customers and suppliers with tailor-made distribution solutions for industrial and specialty chemicals. With a broad range of more than 10,000 products and a world-class supplier base, Brenntag offers one-stop-shop solutions to around 195,000 customers. This includes specific application technology, an extensive technical support and value-added services such as just-in-time delivery, product mixing, formulation, repackaging, inventory management and drum return handling. Long-standing experience and local excellence in the individual countries characterize the global market leader for chemical distribution.

• Global leader for full-lines distribution
• Growing and dynamic business
• Exciting career, powered by learning & development for talents with right expertise, experiences & passion
• Recognized in Asia Pacific as a finalist for Employer of the Year 2017 by HR Excellence Award
Award Winner for Year 2018 by HR Excellence Award 2018:
   1. Employer of the Year Award (Silver) (Malaysia);
   2. Most People-Focused Country Manager Award (Silver) (Malaysia – Mr Lim Kian Chin);
   3. Excellence in HR Team Collaboration Award (Gold) (Asia-Pacific)

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Company Summary
Brenntag Sdn. Bhd.
http://www.brenntag-asia.com
51-100 employees
Chemical / Plastic / Petrochemical
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