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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Assistant Manager/Lead Specialist (SGUNI)

Assistant Manager/Lead Specialist (SGUNI)

Cyberjaya, Selangor, MY
  • Provide input to Service Delivery team on the assignment of integrated PCRs to respective support team.
  • Actively communicate with Functional, Development & Technical teams on the status of integrated change PCRs.
  • Actively communicate with Project team to identify any potential change overlap between BAU and Project change.
  • Single point of contact & liaison for all communications with CR requestor (BU)
  • Orchestrate & consolidate CSA for review (ensure cross-module dependencies/ timelines i.e. Testing & Deployment are in sync)
  • Coordinate & obtain signoff for SIT
  • Planning cross-module testing & ensuring comprehensive UAT testing
  • Review UAT/ Regression Test results and decide on readiness for Regression Test/ Production deployment based on obtained testing signoff
  • Review & approve Change Deployment Template
  • Represent integrated changes in CAB
  • Provide confirmation to close ticket upon successful Production deployment
  • Drive and monitor progress of change from documentation up to deployment stage across modules
  • Accountable for compliance (SLA, governance controls) from UAT to deployment stage
  • Inspect sample integrated change documents and review for quality in documentation.
  • Consolidate details and progress of integrated change PCRs in a master change status tracker document.
  • Communicate with management on status of integrated change PCRs and highlight concerns (where applicable).
  • Attend FCB meetings to gain in depth understand and provide input on integrated changes.
  • Attend CAB meetings and provide oversight and challenges on integrated changes prior to approval in CAB (as necessary).
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