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Jobs in Malaysia   »   Jobs in Puchong Selangor   »   Customer Service jobs   »   Call Center Support Representative

Call Center Support Representative

Puchong Selangor, MY

Roles & Responsibilites 

  • Using the help desk management tool, log and assign requests
  • Monitor the management systems to identify problems and taking appropriate action to maintain and control the resolution of these problems.
  • To provide 1st level troubleshooting support for POS related products and services with support tools, ensuring that customers’ requirements are met first time, every time and driving flawless service at every opportunity.
  • Provide courteous and professional technical support to customers.
  • Troubleshoot hardware and software, technical, network issues (i.e.: reset passwords and etc)
  • The Role holder will own the responsibility for client engagement, including providing regular updates relating to the status of a ticket within SLA
  • Understand user complaint and escalate to right channel
  • Periodic software update and deployment if it is require
  • Communicate with onsite team in regards to the case escalation
  • Takes calls and service tickets on a ticket system
  • To provide continuous support to the team manager, by driving excellence in both quality and productivity.


  • Preferable at least 1 year experience in Helpdesk IT support field, you must like communicate with peoples
  • Fresh graduates are encouraged to apply
  • Fluent in English & Malay Language (writing and speaking) is a must
  • Fluent in Chinese language (speaking) will be an added advantage
  • Eager to learn and with a desire to get the job done well
  • Strong skills in troubleshooting, communication, teamwork, organization, and attention to detail
  • Training will be provided but you must willing to learn and fast
  • Able to Independantly and communicate well with team member
  • Able to work in stress environment and complete job in given timeline
  • Able to work on Shift, 8am-6pm and 1pm-11pm
  • Basic networking architecture, troubleshooting skill, communication skill, MS SQL, Windows Platform
  • Able to perform with minimum supervision
  • Discipline, Punctual and Committed

Perks & Benefits

  • Personal development opportunities
  • Nearby public transport
  • Casual dress code
  • Medical benefits
  • Annual leave
  • Yearly bonus depend on performance
✱   This job post has expired   ✱
Company Overview

Pointsoft provides complete information technology solution to table service and quick service restaurants, hotels, and the entertainment industry.

Our innovative POS applications was the first 100% Windows-based POS solution developed for restaurants in Asia. History For more than 20 years of software development experience, our strong industry knowledge, and we've been serving table service and quick service restaurants, and the leisure and entertainment industries we have the capability to undertake major software development projects. From the very beginning since 1989 this Software Technology company has been a pioneer in offering TouchScreen Point-of sales solution. Since that time, evolving in the global POS into Pointsoft, have been able to combine strengths and solidify the position as leaders in the restaurant POS market place. Over few thousands systems are currently installed in table and quick service restaurants, leisure and entertainment operations in the regions. As our solid track record in serving international clientele as KFC, Pizza Hut and many F&B Chain across asia pacific

Now Pointsoft has been known as a system that provides rich features and high stability and successful global POS that covers different complex region like Asia with multi language, and system structure integration. The headquarters is located in Hong Kong with sites. 

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Company Summary
Pointsoft (M) Sdn Bhd
26-50 employees
Computer / IT (Software)
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