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Jobs in Malaysia   »   Jobs in Pulau Pinang   »   Customer Service jobs   »   IT Support Analyst

IT Support Analyst

Pulau Pinang
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  • Responsible for level 2 triage, investigation, resolution of production issue, configuration and coding of simple data fixes and other workarounds.
  • Collaborate with Level 1 support for resolving tickets timely to meet KPIs including ticket SLA, resolution rate etc.
  • Work closely with Level3/Level 4 support teams to perform defect triage and resolve production issue when necessary.
  • Identify and implement continuous improvement initiatives and drive reliability efforts.
Qualifications

  • Bachelor's degree in IT, Computer Science or other related discipline
  • Minimum 2 years of working experience in SAP environment especially in Source to Pay area.
  • Knowledge of basic code development and executing scripts with minimal help from other resources.
  • Ability to understand business processes and accessing application data.
  • Knowledge of ITIL, Service management, processes and tools is an added advantage
  • Strong problem solving & analytical skills.
  • Good communication and written skills in English,
Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
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