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Jobs in Malaysia   »   Jobs in Shah Alam, Selangor   »   Customer Service jobs   »   Director, Client Service

Director, Client Service

Shah Alam, Selangor
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Job Requisition ID: [[29214]]

Department: [[DFS Rest of Asia]]

Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).

INTEGRATE MULTIPLE BUSINESS DIMENSIONS
  • Provides leadership and oversight across multiple functions for an organization, including commercial, engineering and technical support.
  • Builds, leads and oversees all aspects of cross-functional groups. Drives alignment and integrates concepts across multiple dimensions to achieve common objectives.
  • Creates clear accountabilities for individuals and teams, communicates them clearly and consistently, and holds employees accountable to expectations.
  • Assembles high performing teams, sets vision, and creates the resource environment to implement strategies that align to the execution of the business plan.
  • Uses strong situational leadership skill to maneuver the organization, balance delegation vs. direction, and leverage others’ capabilities to align teams toward common goals
  • Manages conflict between commercial, technical support and functional teams, and makes decisions across these areas when necessary.
BUSINESS OPERATIONS & RESULTS, STRATEGY & EXECUTION
  • Leads the design, development and execution of some strategic and tactical solutions that sustain and grow the business while reflecting trends and needs of customers and consumers.
  • Analyzes this information to assess organizational success, competitive performance and progress
  • Leads the formation of strategic objectives and business plans
  • Leads the strategy execution for businesses with simplified processes and business models and a stable portfolio of products/services and customers.
CUSTOMER AND CLIENT INTERACTION (RELATIONSHIPS)
  • Maintains and pursues direct relationships with a mixture of strategic and tactical customers and clients, and collaborates closely with commercial teams to support the development of deep customer relationships across the business.
  • For a business with a stable portfolio of products/services and customers, ensures that products and services meet customer requirements, including quality, cost, volume and service delivery. Leads team initiatives to achieve high levels of customer satisfaction, and ensuring a positive customer and supplier experience.
CULTURE AND VALUES STEWARD
  • Build and reinforce the desired culture throughout an organization, which is in alignment with DFS’ values and business systems.
  • Establishes and maintains an engaged work environment that promotes high performance coordinates public relations activities and image campaigns through internal communication vehicles and external media contacts standards.
PEOPLE LEADERSHIP AND TALENT MANAGEMENT
  • Accountable for ensuring that all people processes are executed (e.g. performance, development, talent, compensation, etc.), and decisions are made at the appropriate places for a medium to smaller, contained workforce. Uses knowledge and experience to provide leadership and coaching to subordinate leaders on conducting people process activities.
  • Builds and maintains a workplace environment that attracts, develops and retains employees to ensure we have high performing teams.
  • Positively motivates and builds trust amongst workforce, and leads recognition initiatives.
  • Provides coaching and/or training to team, including coaching DFS culture, personal safety, environmental stewardship and community involvement.
OTHER TASKS REQUIRED BY LINE MANAGER

Qualifications/Requirements:
  • Bachelor’s Degree (or equivalent) in Business, Marketing or Commerce preferred
  • Strong focus on high integrity / compliance
  • Experience with sales, marketing or general management
Core Values for Dover Employees

The collective efforts of our entire organisation are centered on five key values which drive our actions every day. The Dover Values are:
  • Collaborative entrepreneurial spirit
  • Winning through our customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respects and values people
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