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Jobs in Malaysia   »   Jobs in Pulau Pinang   »   Engineering jobs   »   Senior Engineer (EMC/Test)

Senior Engineer (EMC/Test)

Pulau Pinang, MY
Job Description

· Responsibility

· Coaching frontline agents in area of challenges to meet their performance requirement.

· Regular calls audit to validate the competency and capability to deliver quality service experience and resolution.

· Diagnosis & troubleshoot via telephone, computer systems,

· Servers /storage & software systems within standard time frames.

· Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

· Analytical, articulate, result-oriented and provide excellent follow-up.

· Maintain accurate call logging and tracking into Helpdesk database.

· Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

· Requirements

· Degree in Computer Science / IT related discipline with at least 1 year related working experience.

· Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.

· Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

· Strong understanding and technical ability for servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific Sdn

· Exposure&knowledge to the following systems technologies:

· Intel CPU based servers


· Fiber Channel storage subsystems

· ISA, PCI, EISA, combo interfaces

· ECC, SDRAM memories

· Backup solutions and peripherals

· Systems management (an added advantage)

· Systems recovery (and added advantage)

· LAN with Ethernet/802.3 network like 10baseT, 100BaseTx, and Token Ring or fiber optics (an added advantage)

· Structure cabling systems

· MS Windows 2000/2003/2008 or NetWare 4.x/5/6 operating systems

· TCPIP, Netbios and other protocols.

· Microsoft clustering, Microsoft Internet, Storage, Unix

· Virtualization technology
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