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Jobs in Malaysia   »   Jobs in Puchong   »   Customer Service jobs   »   Customer Service

Customer Service

Puchong, MY

Responsibilities :

  • Monitor daily inquiry (email) and reply within 48hrs
  • Collect and resolve customer complaints via phone, email, mail or social media
  • Manage large amounts of incoming calls
  • Feedback issue to management
  • Use telephones to reach out to customers and verify account information
  • Recommend potential features to management by collecting customer information and analysing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Attempt to persuade customer to reconsider cancellation
  • Compile reports on overall customer satisfaction
  • Answering incoming inquiry and pass to Operation Manager/Operation Department.
  • Have knowledge in our system (training will be provided)
  • Resolve system problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Ad hoc duties as and when required:

  • Assisting in purchase credit report
  • Participate in event that relate to operation team
  • Assist to Assign banker for new case
  • Follow up with banker status
  • Update & review banker status when necessary

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Perks & Benefits

  • Bonus & Monthly KPI Incentives
  • Allowance (travel stipends, transportation, etc.)
  • Team Buildings activities
  • Medical insurance / EPF / SOCSO
  • Personal leave
✱   This job post has expired   ✱
Company Overview

The digital mortgage loan origination system as a service tool for real-estate developers, property, and insurance agencies, as well as mortgage and loan service providers to access and preview pre-qualifiers maximum loan eligibility score directly.

At the same time, it can optimize accurate loan solutions with loan submission capacities and monitor banks' approval status as well as legal facilitation services.

Our core differences are we offer end-to-end solutions consisting of technology platform, IT-support, and mortgage domain experts; all combine into one package. With over 15 years of mortgage domain experiences, we can configure and leverage on our loan origination system for mortgage business rules and help speed up performance for our clients.

Read more
Company Summary
Techapp International Berhad
https://www.imortgage2u.com
26-50 employees
Information Technology
Like Techapp International Berhad
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