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Jobs in Malaysia   »   Jobs in Sungai Petani, Kedah   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Sungai Petani, Kedah

Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.

 

Requirements:

  • Proven working experience as a customer service executive.
  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Excel in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Company trips
  • Medical insurance
  • Personal leave
  • Open culture
✱   This job post has expired   ✱
Company Overview

Asbenz Motors Sdn Bhd is the only one authorised dealer of Mercedes Benz Malaysia in Sungai Petani, Kedah and Kuantan, Pahang. Since its establishment in 2004, Asbenz has grown from strength to strength to move in tandem with the fast-developing urbanisation of Sungai Petani and Kuantan. At Asbenz Motors, we believe that our success lies in team work, diversity and the opportunity to grow. We are confident that we can furnish you with a range of opportunities to meet your career goals

Company Summary
Asbenz Motors Sdn Bhd
http://www.asbenz.mercedes-benz.com.my/
51-100 employees
Retail / Merchandise
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