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Jobs in Malaysia   »   Jobs in Kelana Jaya   »   Business Management / Project / Planning jobs   »   Senior Business Analyst

Senior Business Analyst

Kelana Jaya

Senior Business Analyst is a crucial role focused on Salesforce customer implementations.
This role requires to analyze customer requirements, develop designs and implement
Salesforce solutions. Specific areas of focus will include:
● Design and optimize business and functional processes via technology & integration.
● Strong understanding of Salesforce’s capabilities and limitations and can clearly
communicate those to customers.
● Lead discovery workshops, which includes the facilitation of large audiences, solution
presentations, and prototype demonstrations.
● Responsible for identifying customer process pain points and gaps and apply best
● Can interpret technical and business strategy roadmaps and apply a detailed technical
● Strong presenter to C Suite level audiences as well as technical teams.
● Adaptable to multiple implementation team types (User experience, Change
Management, Global Development Centers, Developer Communities)
● Has hands on experience in several mid-size, global implementations using Salesforce
solutions such as Sales Cloud, Service Cloud, Community Cloud and Platform.
● Conforms to standard software development life cycle (SDLC) methodologies to
ensure projects and maintenance activities are documented and deployed on time and
on budget.
● Proactively reviews current landscape for more business opportunities.
● A Bachelor’s Degree or Master's Degree in Information Technology, Computer
Science or related field is preferred.
● 5+ years of experience working in business applications implementation of customer
projects, preferably in Salesforce implementation.
● Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite,
etc.) is an added advantage.
● Salesforce Consultant certification is a plus.
● Strong verbal and written communication skills. Must be able to communicate
effectively and confidently with users, team members and management.
● Strong facilitation skills. Must be able to elicit requirements from various
personalities across organizational and geographical boundaries.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Company trips
  • Medical insurance
  • Open culture
  • Personal development opportunities
✱   This job post has expired   ✱
Company Overview

Founded in 2007, Lava has a proven track record of implementing, extending and connecting cloud applications and platforms such as Salesforce and Google for a broad range of industries in Malaysia ranging from telecommunications, healthcare, oil & gas, aeronautical, education to government sector and more. Both a Cloud Alliance Reseller of Salesforce and an Authorized Reseller of G Suite (previously known as Google for Work), Google Maps for Work, Google Cloud Platform, and Carto, we specialize in providing integrated consultancy solutions and services. We support corporations of any size by reducing their cost and helping them achieve a competitive edge using cloud computing technology and applications. From the initial consultation to the final product, we are committed to provide our customers with only the best services available. With a team of dedicated and experienced professionals, we believe that the platform and application solutions we provide are pivotal when it comes to managing and operating a business efficiently. What sets us apart is the difference we make to our team; we help them think differently and work smarter. Why join us? Lava Protocols is dedicated to our present and future talent. Our goal is to give you, our future team member, a glimpse into what it means to be a part of our team and the various activities in which we are involved. We know that choosing the next step in your career path can be a big decision and we want to help you make it a good one because career growth is something we believe in firmly here at Lava. The core values at Lava Protocols are central to our culture and our commitment to being the “Service Leader in Cloud Computing”. Employees are encouraged to hold themselves and each other accountable for living our values on a daily basis. We have More!!! Hospitalization Insurance Company Trip Bi-weekly team gatherings

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Company Summary
Lava Protocols Sdn. Bhd.
Consulting (Business & Management)
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