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Jobs in Malaysia   »   Jobs in Shah Alam, Selangor   »   Customer Service jobs   »   Supervisor - Customer Inquiry Centre

Supervisor - Customer Inquiry Centre

Shah Alam, Selangor, MY

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. ...


This position is responsible in supervising and leading the day to day to control and manage the warehouse operations activities in meeting customer's expectation.

  • Supervise customer service on time pick-up and delivery on all bookings.
  • Receive bookings for trucks via email from customers and programs.
  • Open job files as to compile emails, instruction, invoice and packing list.
  • Process all posting transactions.
  • Work with Finance department on all inqueries.
  • Proactive follow-up on each movement and raise escalation to internal and external customer on any incident.
  • Follow-up with vendors for invoice and Proof of delivery (POD).



Job Summary


Supervisor, Customer Service


DB Schenker


Shah Alam, Selangor, Malaysia

Job Group:

Land Transport

Type of Contract:

Full Time

Ref #:


Supervisor, Customer Service Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

We're strong believers in continual training and development for our people. After all, your success is our success.

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Our vacation and leave policies reflect our belief in proper work-life balance.

See the world with DB Schenker! If you're searching for an international challenge, we offer plenty of opportunities.
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