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Jobs in Malaysia   »   Jobs in Damansara Heights   »   Customer Service jobs   »   Customer Service Support

Customer Service Support

Damansara Heights, MY

DUTIES & RESPONSIBILITIES

·Follow up on customer sales orders received via different EDI portals & directly with Account Managers.

·Process sales orders in the internal Order Management System & send order confirmations directly to customer and relevant stakeholders within stipulated time frame under SLA.

·Respond to customer queries and complaints within 24 hours and provide a solution within 48 hours after discussion with the supervisor.

·Compile reports and provide complete and accurate information.

·To work in a team environment & support each other in multitasking.

·Guiding Customer to use our client application platform.

·Perform any other tasks as requested by the Supervisor.

REQUIREMENTS

·A bachelor’s degree in any business discipline.

·1-2 years of prior work experience in a similar role.

·Proficiency in English language is a must – spoken & written.

·Good Microsoft Excel skills is an added advantage.

·Working North American business hours and follow North American Holidays (Canada).

Immediate Availability.

 

Perks & Benefits

  • Nearby public transport & LRT Pusat Bandar Damansara
  • Central location
  • Flexible working hours
  • Semi-Formal dress code
  • Medical Claims
✱   This job post has expired   ✱
Company Overview

At Bheema Resources, we pride ourselves on giving our clients complete end-to-end solutions in furniture e-tailing. Bheema Resources offers unique full service solutions including, but not limited to International Sourcing, Product Development, Order Timeline Management, Product Testing Services, Manufacturing Facility Audit, Quality Control Inspections, Tailored Product Packaging, Patent Protection, Professional Photography, Videography and Creative Content. Our end-to-end solutions demonstrates our experience and capabilities in helping our clients grow their business in e-tailing and lessens their burden in having to develop a product and deliver it to the end user from start to finish. OUR MISSION To reduce our customer’s risk of overseas manufacturing in terms of quality issues and timeline commitments. Improving product design and quality with cost reductions. Focus on delivering value, customer service and operational excellence. We have a predominant presence in The Americas, Europe, Asia and Australasia, while our main production markets are concentrated in Malaysia, China, Indonesia, Vietnam and Sri Lanka.

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Company Summary
Bheema Resources Sdn Bhd
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