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Jobs in Malaysia   »   Jobs in Shah Alam, Selangor   »   Engineering jobs   »   TS Implementation Engineer - L2

TS Implementation Engineer - L2

Shah Alam, Selangor
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Client Background: An international supplier of Geographic Information System (GIS) software, web GIS and geodatabase management applications.

Industry: Information Technology - Geographic Information System

Location: UOB Business Park, Shah Alam

Tenure: 2 years Outsource Contract with Agency (Renewable based on performance)

Responsibilities:

· Provide high-quality support to end-users of software to solve technical problems quickly and effectively.

· Provide support on any technical issue via 3 mediums: E-Mail, Phone and Chat.

· Identify, understand, and recommend solutions for customer issues or questions using ArcGIS forDesktop, ArcGIS for Server, and related products and technologies.

· As a Subject Matter Expert (SME), document technical issues through incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles and various authoritative online contents.

· Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.

· Interpret user issues to determine or recommend software changes to programmers/software engineers.

· May also work in other technical areas of software support as customer and business needs demand

· Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies

Requirement:

· Candidate must possess at least Bachelor's Degree in related field

o Degree in Information Technology / Business IT / Programming/ Geomatic / or other equivalent

· Preferable candidate from technical & helpdesk support or equivalent background

· Open for fresh graduates

· Able to speak fluently in English

· Fixed Night Shift Working Hours: 9pm to 6am or 11pm to 8am (Monday to Friday) -Provided Night Shift Allowance

· Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

· Ability to patiently communicate technical information clearly and concisely

· Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

Sub Specialization : Others;Any

Type of Employment : Contract

Minimum Experience : Fresher

Work Location : Selangor
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