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Jobs in Malaysia   »   Jobs in Penang   »   Customer Service jobs   »   Indoor Customer Services

Indoor Customer Services

Penang
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Responsibilities:

  • Handle complaints, provide suitable clarifications and alternatives within the time limits and follow up to ensure resolution
  • Provide precise, valid and complete information by using the right methods and tools.
  • Follow communications procedures guideline and policies.
  • Keep record's of client's interaction process client's account and file documentation
  • Resolve client's compaints via live chat,email inquiries,phone calls and client events.
  • Work with team and client support manager to ensure proper clients service is being delivered.
  • Advise and provide company information or product and services following the corrects procedure
  • Manage administration such as prepare activity reports complaints report and others.
  • Perform any Adhoc task assign by superior.

 

Requirements:

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
  • Required skill(s): Excellent written and oral communication skills, proficiency in English (verbal and written ), superior in multitasking and typing skills
  • Proven experiences in customer services sector will be added advantage.
  • Required language(s): Bahasa Malaysia, English and Chinese
  • Computer literacy,
  • At least 2 year(s) of working experience in the related field is required for this position.
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Company Overview

We are a service oriented organisation over 13 years. In order to expand the company's business, we welcome talented energetic young female join us together to achieve peak successful career. Training Provided EPF + SOCSO Other Allowance (Medical, Car all, petrol, insurance etc) Know more about us, www.boldexcel.com If you feel confidence fulfill our requirement, well prepared for better career , don't miss the chance, Tel: 017-4320718 ( Ms LayPeng ) Email : laypeng@boldexcel.com

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Company Summary
Bold Excel Services Sdn Bhd
http://www.boldexcel.com/bold/
Human Resources Management
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