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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Software Operations Engineer

Software Operations Engineer

Kuala Lumpur, MY
  • Provides technical support through the official ticket system by reporting to the Shift Manager.
  • Conducts scheduled maintenance operations over production environments, keeping the service levels within the agreed time frames.
  • Alerts about high impact incidents and acts following the respective major incidents handling procedure.
  • Follows the established events management and monitoring processes to reduce adverse impact on operations.
  • Follows up the resolution of escalated incidents and requests, working with other departments and providers.
  • Deals with third party providers and the software they deliver to accomplish long running projects and resolve major incidents.
  • Communicates with Customers and Account Managers to ensure their needs are covered.
  • Creates high quality documentation based on his/her work experience and knowledge.
  • Commits to the department’s mission, vision, value and yearly objectives.
  • Proactively proposes, drives and/or documents processes to improve the department quality of services and efficiency.
  • Executes platform upgrades, sets up new client environments, performs data migrations and moves of websites, databases and application servers.
  • Determines knowledge gaps in the department and provides internal trainings to other Support Engineers.
  • Assumes the role of Shift Manager when required, serving as the main point of contact for the operations department at a given point in time.
  • This job is required to work on a rotating Shift Schedule. 
  • Required language: English and Mandarin

Perks & Benefits

  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Open culture
  • Dental and Optical claim
  • Miscellaneous allowance
  • Teambuilding
  • Games station 
✱   This job post has expired   ✱
Company Overview

We provide a range of online businesses with software and e-commerce solutions that are geared to help them expand their global reach. Our team of highly trained developers and designer are constantly evolving and developing new technology that will make your every-day easier and grow your business.

Company Summary
Jewel Intuition Sdn Bhd
11-25 employees
Computer / IT (Software)
Follow Jewel Intuition Sdn Bhd

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