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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Senior Oracle Functional Analyst

Senior Oracle Functional Analyst

Cyberjaya, Selangor, MY
Functional Area: IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Technologies (Malaysia) Sdn Bhd

  • Perform day-to-day management of global devices and synthetic transactions, “monitoring the monitors”
  • Troubleshoot and resolve synthetic transactions on client workstations.
  • Perform daily support for any monitoring related queries.
  • Incident & request ticket handling as well as follow-ups on all monitoring aspects.
  • Queue coordinator whenever required for the AIGGS-Enterprise Management queue.
  • Handle change implementations whenever required.
  • Handle AVP/IVP on all monitoring infrastructure based on quarterly patches as well ad-hoc.
  • Handle ad-hoc monitoring request that comes as high priority.
  • Provide on-call support based on rotating schedule over the week/weekend.
  • Participate in meetings/discussion concerning monitoring services/support that’s provided.
  • Suggest & implement improvement plans for the team and support mechanism.
  • Document SOPs, training materials, guidelines, etc to GCC as well as for other teams as required.
  • Work with various tower leads/team to educate and enforce monitoring policies & procedures in place.
  • Provide training / guidance to peers within/outside of the team.
  • Validate that enterprise standards are maintained as part of continuous improvement.
  • Able to work on rotation shift to support APAC, EMEA & US hours.
  • On-call rotation to cover weekend support
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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