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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Customer Service jobs   »   Senior Customer Service cum Key Account Executive (Electronics component)

Senior Customer Service cum Key Account Executive (Electronics component)

Bayan Lepas, Pulau Pinang
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Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

We are looking for a motivated, dynamic Key Account Executive - KAE (Outdoor Customer Service & Account Management) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:
  • Support customer review for Key Account (KA) and branch Large Account (LA) customers
  • Managing existing portfolio / up selling / and client retention
  • Manage Pest Control and Hygiene customers
  • Coordinating with various internal department in ensuring proper execution and deliver outstanding customer service
  • Provide outstanding customer service through understanding, meeting and exceeding customer’s expectation or as a One Stop Customer fronting liaison
  • Assist in credit control work
Requirements

The ideal candidate will possess:
  • Minimum a Diploma in related discipline of studies with proven track record in managing portfolio growth
  • Highly successful at converting clients with the ability to adhere to KPI's to ensure success
  • Driven by data and building a network of excellent customer relationships
  • Ability to work onsite and go on joint visits with Technical and Service colleagues
  • Good understanding of Business clients in your designated locations
  • Autonomous and thrive on challenges
  • Required valid driving license because driving is part of the job requirement for this designation
  • Possess own vehicle, is a Malaysian or holds a relevant resident status
Highly Desirable:
  • Excellent outdoor customer service, account management & negotiation skills
  • Ability to reach & exceed sales targets
  • Versatility to build rapport with people at all levels
  • Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
  • Commercially focused acumen
Benefits

Rewards and Benefits
  • Attractive base salary and sales incentives
  • Sustainable Car Allowance and Fuel Card
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Out-patient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans
  • Mobile Phone provided and Smart work gadgets/ tools
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Penang Island Branch:

Rentokil Initial (M) Sdn Bhd No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang

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