- Position: Customer Service Executive,Freight forwarding
- Salary: RM 3500-4500
- Location: Kelana Jaya,PJ.
Our client is an established international freight forwarder in Malaysia. They currently require the services of an industry experienced Freight Customer Service candidate or Freight Operations candidate to be based at their corporate head office in Kelana Jaya, Petaling Jaya.
About the role
The primary role in this position is to provide exceptional customer services to a variety of clients on freight forwarding services.
The position will be responsible for assisting customers across the freight forwarding space. This role will encompass managing full circle of freight operations shipment from origin to destination. A big part of the role will involve providing and maintaining unprecedented service levels to a portfolio of clients/customers,overseas partners/agents and suppliers.
The duties involved will include:
*Process freight bookings,ensuring that all rates are correct and all information are correct.
*Issuing of import/export documentation as required.
*Liaise with operations team on receivable times for export cargo.
*Manage and handle customer queries, complaints/problems if any, including transhipment information,charges, arrivals/departure times.
Administrative duties will include:
*Plan, direct and control all activities on a day-to-day basis.
*Ensure all consignments are loaded onto computer system prior to arrival/departure either by EDI or manually.
*Maintain all files ensuring that all outstanding payment/monies are collected prior to export,delivery or release.
*Obtain relevant information from customers in order to complete Customs clearance, deliver or release of cargo.
About the candidate
Candidate will be female in age group 26-40 with minimum 1-2 years in a similar role within the freight forwarding service industry.
To be considered for this role, candidate must be proficient in English with excellent communication/interpersonal skills besides conversant in BM and advantageous if also conversant in Chinese/Mandarin.
Essential skills required
*Quotes/Costing/Rates to customers.
*Book jobs and arranging collection and delivery.
*Comfortable with bills of lading and certificate of shipment.
*Raising insurance certificate.
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via Jobstore by clicking the apply button to submit your application. Alternatively,candidates may forward resume directly to us via our E-mail at firstname.lastname@example.org