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Jobs in Malaysia   »   Jobs in Kelana Jaya, PJ   »   Transportation / Logistics jobs   »   Customer Service Executive-Freight forwarding

Customer Service Executive-Freight forwarding

Kelana Jaya, PJ, MY
  • Position: Customer Service Executive,Freight forwarding
  • Salary: RM 3500-4500
  • Location: Kelana Jaya,PJ.

Our client is an established international freight forwarder in Malaysia. They currently require the services of an industry experienced Freight Customer Service candidate or Freight Operations candidate to be based at their corporate head office in Kelana Jaya, Petaling Jaya.

About the role
The primary role in this position is to provide exceptional customer services to a variety of clients on freight forwarding services.
The position will be responsible for assisting customers across the freight forwarding space. This role will encompass managing full circle of freight operations shipment from origin to destination. A big part of the role will involve providing and maintaining unprecedented service levels to a portfolio of clients/customers,overseas partners/agents and suppliers.
The duties involved will include:
*Process freight bookings,ensuring that all rates are correct and all information are correct.
*Issuing of import/export documentation as required.
*Liaise with operations team on receivable times for export cargo.
*Manage and handle customer queries, complaints/problems if any, including transhipment information,charges, arrivals/departure times.        
Administrative duties will include:
*Plan, direct and control all activities on a day-to-day basis.
*Ensure all consignments are loaded onto computer system prior to arrival/departure either by EDI or manually.
*Maintain all files ensuring that all outstanding payment/monies are collected prior to export,delivery or release.
*Obtain relevant information from customers in order to complete Customs clearance, deliver or release of cargo.

About the candidate
Candidate will be female in age group 26-40 with minimum 1-2 years in a similar role within the freight forwarding service industry.
To be considered for this role, candidate must be proficient in English with excellent communication/interpersonal skills besides conversant in BM and advantageous if also conversant in Chinese/Mandarin.
Essential skills required
*Quotes/Costing/Rates to customers. 
*Book jobs and arranging collection and delivery.
*Customs entries.
*Comfortable with bills of lading and certificate of shipment.
*Raising insurance certificate.

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via Jobstore by clicking the apply button to submit your application. Alternatively,candidates may forward resume directly to us via our E-mail at

✱   This job post has expired   ✱
Company Overview

Chrisjac is an established recruitment firm in Malaysia. Since our establishment more than two decades ago, we are at the forefront in recruitment and talent search in Malaysia.

At Chrisjac,recruiting the right talent for the right job across a wide range of industries and professions is our priority.

We pride ourselves in providing tailored recruitment solutions based on your business needs by delivering the right quality of employees to your door. Chrisjac has the necessary experience and capacity to provide cost effective staffing solutions to your business needs.

For job seekers who are seeking new challenges or career switch, Chrisjac provides the right platform for the dream job. Through our networking with a wide range of corporate sector, your job search will be hassle-free and well rewarded.

Chrisjac is the gateway to the right job and right talent.

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Company Summary
Chrisjac Recruitment Services
5-10 employees
Human Resources Management
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