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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   PR / Media / Communications jobs   »   Client Management Executive

Client Management Executive

Petaling Jaya

Job Description

  • Function as a Clients Manager, handling communications with clients, understanding and communicating the clients’ business needs with internal team, and retain clients for renewal of contracts.
  • Prepare basic reports, and assist with tool setups and product demos for clients.
  • Learn and be able to explain the specifics of our tools and scope of services to clients.
  • Provide advice as subject matter expert, based on clients’ objectives and insights gathered.
  • Meet with clients or manage via con-calls to present, discuss and identify their objectives and goals.
  • Develop, foster, and strengthen the working relationship with clients maintaining happiness and satisfaction.
  • Function as a Project Manager, handling the business needs and requests of clients, ensuring clients satisfaction and resolution of issues.
  • Good project and time management capability and willing to work long hours when required.
  • Coordinate with internal team and clients to clarify and ensure the SLA for each client is adhered to.
  • Be the main point of contact between the clients and the internal team for all communications.
  • Act as a point of escalation and collaborate with other functions to drive resolution of issues.
  • Manage the operational relationship of accounts, ensuring effective communication and working relationships between clients and internal team.

Qualification

  • Up-to-date with Digital Marketing strategies, has a deep understanding of its application across various industries.
  • Has a highly positive & communicative attitude with the passion to learn.
  • Possesses good soft skills and experience in building relationships.
  • Ability to read, write, speak, and understand multiple local languages preferable.
  • Has a Diploma, Bachelor’s degree in business, marketing, communications or relevant working experience of 1-3 years especially in key accounts management.
  • Ability to understand insights from statistics and analytical reports and explain in a general and easy to understand method.
  • Possess an inquisitive mindset with a passion to connect data and discover new areas of knowledge.
  • Flexible with work arrangements and sociable, able to speak and present in front of small to medium groups, in person and over con-calls.
  • Work well under pressure of tight deadlines, and ability to coordinate with other functions for smooth operational flow.
  • Able to maintain your own performance, both individually and as a member of a rigorous team, with and without supervision.
  • Willingness to learn and develop at all times.
  • Being up-to-date and active on social media channels.
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Company Overview

Wisesight believes that business decisions should be driven by data. If we can understand social data, we can understand everyone personally, and able to serve them efficiently.

Who we are: With a strong team of 150 professionals and over 16 millions messages processed daily, Wisesight is the largest social media analytics and consulting company in Thailand and one of the fastest-growing in Southeast Asia, covering consumer voices in Malaysia, Myanmar, Thailand, and Vietnam.

What we do: Wisesight helps brands gain competitive advantages by unlocking insight from consumer voices in social media. Through our data and research, clients make better decisions, amplify brand engagement, and capture revenue streams.

Where we came from: Wisesight is a merger of two social analytics powerhouses, Thoth Zocial Co., Ltd. and Onebit Matter Co., Ltd., both of them are pioneering social analytics and social engagement solution in Thailand and have been in the industry since 2011.

Portfolio: Wisesight’s portfolio includes advertising and marketing agencies and brands from across all industries, including retail, consumer electronics, personal care, banking, property development, and public service.

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Company Summary
Wisesight Malaysia
Consulting (Science & Technical)
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