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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Lead Specialist, HK UNI (Underwriting)

Lead Specialist, HK UNI (Underwriting)

Cyberjaya, Selangor
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Job Summary:

Supports UAT to ensure the deliverables of Chatbot and RPA are able to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.

Key Responsibilities:

Chatbot and Robotic Process Automation (RPA) Planning, Implementation and Support
  • Supports the UAT test for chatbot and RPA development to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction;
  • Works closely with parties from relevant business units and supports business units to verify the accuracy of chatbot contents in its dialog response;
  • Executes effective and timely UAT test to ensure new chatbot/RPA services implementation and ongoing maintenance are in place;
  • Delivers and executes effective AI training to chatbot through knowledge content management, NLP training and bot dialog review;
Other responsibilities
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Job requirement:
  • Education – Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent.
  • Minimum 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries
  • Certifications/licenses – LOMA / other customer service certified will be an added advantage
  • Proficient in written in Mandarin, spoken Cantonese will be an added advantage
  • Proficiency in MS Office, MS Outlook, MS excel
  • Experience in Group Insurance is an added advantage
  • Hands-on experience in chatbot and RPA development and support
  • Basic insurance and pension knowledge would be definitely an advantage.
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