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Jobs in Malaysia   »   Jobs in Bukit Rimau   »   Customer Service jobs   »   Customer Service Executive (Freight Forwarding)

Customer Service Executive (Freight Forwarding)

Bukit Rimau, MY


  • Oversee job files generated by sales team and make sure service meets customer’s expectations.
  • Work closely with sales team in order to get clear understanding of traffic
  • Coordinate and monitor shipment from shipment confirmation up to job is closed.
  • Create and develop good relationship in order to obtain customer’s loyalty.
  • Liaise directly with overseas agents for pricing and shipments arrangement.
  • Update the shipment monitoring tool (SMARTSHEET).
  • Work with SOP set by the Management. Training provided.
  • Work closely with vendors for quotations selected by management.
  • Responsible to quote to customer if sales in charge requests to do so.
  • Visit customers / vendors up on request of sales in charge or management.
  • Assist sales in farming / developing accounts.
  • Undertake ad-hoc task assigned
  • Submit all reports as requested by HQ / management within the deadline


Education, Experience, Certification and Training requirements

  • Candidate must possess at least Diploma holder in Logistics Management or related.
  • Required language(s): English, Bahasa Malaysia
  • Minimum 2-3 years experience in customer service of air and sea freight.
  • Required Skill(s): Microsoft Office
  • Must Experience in: Import & Export of Sea and Air Freight


Willing to travel to Bukit Rimau, Shah Alam.

Perks & Benefits

  • Commission and bonus
  • Casual dress code
  • Medical insurance
  • Personal leave
✱   This job post has expired   ✱
Company Overview

On Time Worldwide Logistics Sdn Bhd (OTWL) is a member of On Time Group, listed on the Hong Kong Stock Exchange (stock code 6123), specialised in in providing local and international logistics solutions.  On Time Group is a renowned international logistics company with over fifty (50) offices in sixteen (16) countries across Asia, Europe & USA.  This gives us flexibility and expertise at local level to offer competitive services to our valued customers worldwide.

OTWL has four (4) offices spread across the country, Bukit Rimau’s office being headquarter for Malaysia.  We have presence in KLIA, Penang and Johor Bahru.   

One of our core values is “PEOPLE” and we thirst for Great People.  We strongly believe that improvement and enhancement are perpetual process.  With Great People we will continue to expand our ever growing empire.  Now, we are inviting genuine, dynamic, passionate talents to join On Time Family and make it GREAT.

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Company Summary
On Time Worldwide Logistics Sdn Bhd
51-100 employees
Transportation / Logistics
Follow On Time Worldwide Logistics Sdn Bhd
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