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Jobs in Malaysia   »   Jobs in Penang, Johor Bahru   »   Customer Service jobs   »   Customer Service Associate

Customer Service Associate



  • Process daily orders and handle cash and all methods of payments for business partners/customers over the counters.
  • Maintain accuracy of cash and supporting document of non-cash transactions
  • Provide daily payment reconciliation and submission of all necessary daily reports.
  • Monitor store inventory level and liaise with Warehouse team on stock availability and replenishment.
  • Maintain customers record by creating/updating account information in the system
  • Handle customers’ queries (ordering, policies, promotions and programs) and complains, and proper follow up to ensure closure.
  • Assist to coach and train less experienced staff to maintain good customer service at all time.
  • Monitor and ensure the facilities within shop are in good condition
  • Delivery excellent and efficient customer service experience to our business partners/customers.
  • Represent our first point of contact and be a role model to host all our business partners/customers – maintaining a healthy partnering relationship.
  • Follow and uphold Standard Operating Procedure (SOP) within Customer Service.
  • Take on additional ad-hoc related tasks from time to time.


  • Candidate must possess minimum SPM or above.
  • Good command of spoken and written Mandarin (compulsory), English and Bahasa Malaysia.
  • Computer literate with keyboarding skills.
  • Required language(s): Mandarin (compulsory), English, Bahasa Malaysia.
  • Experience in the MLM industry will be an advantage.
  • Possess good interpersonal, communication and customer servicing skills.
  • Learn fast and comfortable with learning new products and system applications.
  • Self-motivated and attentive to details with strong initiative.
  • Willing to travel anywhere especially within a specified region, whenever required
  • Able to start work IMMEDIATELY / in short notice.

Working hours: 11am - 7pm (Mon - Fri) and Alternate Sat: 11am – 5pm

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Company Overview

Total Swiss Asia Pacific Pte. Limited is a professionally managed, certified company, and engaged in manufacturing of nutritional supplement products. The Company has evolved into a diverse global player with a strong portfolio since its inception in 2010, which currently has subsidiary companies amongst Asia Pacific.

Total Swiss is constantly in search of discoveries that will change the face of the health industry. We relentlessly bid for ways to provide health care with advanced solutions, setting goals to serve the customer needs and to promote health and social development.

Our vision at Total Swiss is to be leaders in the forever changing environment, by providing high quality products in preserving human life and health and people’s greatest wish to eradicate illness. We are committed to conquer the world market in the near future, through streamlined marketing, wide distribution and strategic planning.

We are hiring ... we would love to meet you. Start a rewarding career with us today! ..

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Company Summary
Total Swiss Marketing (Malaysia) Sdn Bhd
26-50 employees
Retail / Merchandise

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