Job Description Provide technical and customers' support through voice & non-voice channels. Response to customers' inquiries and questions based on knowledge acquired. Handle upset customers' inquiries positively and professionally. Demonstrates effective writing skills Response effectively in moderate stressful situations. Meet all key performance indicators set by the company and client Adhered to any given work schedules including public holidays Responds to escalated and unresolved calls from less experienced advisors. Participate in additional training courses as and when required. Perform all other related duties that may be assigned from time to time. Provide effective team support to the superior and team members Adhered to Company's rules and regulations throughout the employment service. Requirements Mininum Degree qualification in any field. Preferably with 1 - 2 year of Customer Service experiences. Applicants who are familiar with BPO Working environment will be an added advantage. Fresh Graduates are welcomed to apply too. Willing to work in PENANG.