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Jobs in Malaysia   »   Jobs in Penang   »   Customer Service jobs   »   Admin cum Customer Relationship Executive

Admin cum Customer Relationship Executive

Penang

Summary:

An Admin cum Customer Relationship Executive must know his/her internal nor external parties needs and knowledge of the problems want to be solved. As well as dealing with internal or external parties request, he/she must offer ideas and insights as a means of helping to improve their experience.

Job Scope:

  1. Understanding internal nor external parties concerns by asking questions, listening carefully and showing empathy. Deal with specific questions over the phone, by email or in person
  2. Maintain a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations
  3. Develop and carry out an efficient documentation and filing system for both paper and electronic records
  4. Undertake the tasks of receiving calls, take messages and routing correspondence
  5. Communicating within the Company liaison between customer service and other departments, especially sales. Act as point of contact for complaints and escalate issues as appropriate
  6. Schedule regular meetings with customers to ensure they are satisfied. Investigating problems figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
  7. Call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.

Requirements

  1. A customer-oriented attitude
  2. Full knowledge of office management systems and procedures
  3. Strong organizational and planning skills
  4. Excellent knowledge of MS Office
  5. Must be fluent in English, Mandarin and Bahasa
  6. Excellent communication and negotiation skills
  7. Problem-solving aptitude
  8. Ability to work well with a team
  9. Positive Attitude & ability to work under pressure.
  10. Must be fluent in English, Mandarin and Bahasa
  11. Good communication, listening, and problem-solving skills (Excellent communication skills)
  12. An understanding of all relevant products and offerings associated with the brand

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Casual dress code
  • Personal leave
  • Open culture
✱   This job post has expired   ✱
Company Overview

IDS Beyond Media Sdn. Bhd was incorporated in 2007 and stated as a pioneer in designing & building LED Illumination Products for media and advertising industry, adding Projection Technology, Interactive Display and Kiosk in the product portfolio. In 2008, IDS added Large Format LED Display in its product portfolio and at that time Large Format LED Display was relatively very new in Malaysia, media owners were skeptical and at the same time were optimistic about the potential of Out of Home Media (OOHM) and Digital Out of Home Media (DOOH or DOOHM). Media owners started buying used LEDs from other countries as the costs to invest in a new unit was rather prohibitive, hence ROI is a challenge to media owners. Seeing the potential and opportunity in OOH & amp; DOOH using Large Format LED, Mr Too Seong Ling – our founder & managing director went on to convince both share holders and investors to raise RM2.2 million to build Malaysia’s Largest LED Display 145m x 2 pitch x 20mm in Auto City, Penang and the rest is history. IDS has delivered 40 display projects over the country and is currently a leading LED supplier in Malaysia.

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Company Summary
IDS Beyond Media Sdn Bhd
http://www.megascreen.com.my/
Entertainment / Media
Like IDS Beyond Media Sdn Bhd

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