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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Business Management / Project / Planning jobs   »   Sr Analyst, IT Business Systems.Information Tech.Business Systems Analysis

Sr Analyst, IT Business Systems.Information Tech.Business Systems Analysis

Cyberjaya, Selangor
Functional Area: IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Technologies (Malaysia) Sdn Bhd

  • Performs operation and troubleshooting requiring deep technical level expertise in corresponding to virtualization technical areas. ( VM guest OS: Windows 2003, Windows 2008 and Windows 2012R2 servers platform ).
  • Supporting
1000 Guest OS Servers remotely across the globe running on VMWare, DELL, EMC and cluster servers.
  • Charter for IT service management activity including Incident Management, Change Management and Problem Management.
  • Handle Severity 1 & 2 Incident which impacts the business clients with quick resolution time.
  • Perform Root Cause Analysis (RCA) for high severity incidents – Includes identifying root cause resolution and to implement workaround and corrective actions – analyze debug log, dump file and engage vendor for hardware related fixes.
  • Request For Change (RFC) initiator, planner and implementer for incident/problem resolution, business requirement or based on client request.
  • To attend daily/weekly Incident, Problem and Change Meeting with counterparts and clients.
  • Server monitoring – Event log, Monitor CPU / Memory / Network Utilization / monitoring agent tools configuration including thresholds and certain criteria specifications.
  • Demonstrate leadership and offer technical expertise on daily task for those with less experience - provide training to junior/new employee on common issue such as incident handling process, change process, backup/restore process, process involved in handling high severity issue, root cause finding and corrective action that needs to be taken.
  • Actively dealing with the business client, and internal technical counterparts via email, web conference and phone calls for daily BAU support tasks.
  • Prepare and create technical document in relate to the complex technical issue and knowledge management capturing process for other teammate as learning curve.
  • Actively and participating on the VMWare host technology update in term of version upgrade/update and patching remediation.
  • Being the technical person in touch and solution in relate to VMWARE product knowledge resources focusing on VMware vSphere ESXi host, Virtualization Cloud product, and other near-coming technology enhancement.
  • Being the technical person that able to provide technical solution and recommendation on vSAN deployment and network NSX implementation.
  • Related Bachelor’s degree or equivalent experience
  • 5-7 years systems engineering experience, including 2 years experience in a medium to large (25 – 50 servers and/ or 3000+ users) telecom and/ or open systems environment performing
  • Knowledge of networking fundamentals:
  • Familiarity with most aspects of systems/ software administration, such as System installation and configuration security, installation of third-party software, etc.
  • Working knowledge of: inter-process communication, devices and drives, file system concepts,
  • Citrix experience: XenDesktop, XenApp, EdgeSight, Softgrid/App-V, VDI, Application Packaging and Publishing, Provisioning Server
  • Familiarity with fundamental networking/ distributed computing environment concepts; basic routing concepts
  • Scripting knowledge
  • Active Directory knowledge
  • Interpersonal, written and verbal communications skills
  • Analytical and problem solving skills
  • Ability to write purchase justifications
  • Training and presentation skills

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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