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Jobs in Malaysia   »   Jobs in Subang Jaya   »   Customer Service jobs   »   Call Centre Executive

Call Centre Executive

Subang Jaya
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Duties and responsibilities

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 


Perks & Benefits

  • Nearby public transport
  • Central location
  • Medical insurance
  • Open culture
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Company Overview

Established in 1981, GMS is the leading Malaysian manufacturer in queue and customer service systems. The company provides unique queue and customer service solution to the entire banking sector, most of the government institutions and substantial medical and commercial establishments in Malaysia since 1980s. It has a rapidly developing overseas market with dealers and distributors in more than 30 countries. GMS is located in the light industrial zone of USJ, Selangor.

The workforce of 150 has a strong IT focus with one PhD, four masters and forty degree/diploma holders, mainly in electronic engineering, computer science and information technology. With a strong R&D team, the company has established itself at the forefront of queue and customer service technology and has set a standard for others to follow. The company's brand of QMS products has been awarded Business Superbrand in recognition of its top brand status in Malaysia. It has been ISO9001:2000 certified since 2004, an indication of the determination and efforts to provide quality service and to ensure continuous improvement.

Building on the solid foundation and success for more than 35 years, the company is currently embarking on an expansion programme to deliver continually state-of-the-art technology and to achieve an even greater height in the industry. We invite motivated candidates with the right skill set to join us for a challenging and rewarding career.

Why join us?

Our company structure provides a real sense of belonging. It means that your role is integral to the team and you will be able to enjoy responsibility even if you are at an early stage of your career. In fact, there are very few other companies that can offer such a broad level of responsibilities so early on.

SPECIALIST IN QUEUE TECHNOLOGY SINCE 1981

We are leading Malaysian manufacturer of unique queue and customer service systems for the entire banking sector.

ISO 9001 certified since 2004

Our QMS products was awarded Business Superbrand in 2006.

GMS is looking for the best people to join our growing team, and you might just be the person we want! At GMS, we offer a wide range of opportunities for dynamic career-seekers. If you have the drive and determination to make this happen, please apply to join our team!

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Company Summary
General Microsystems Sdn. Bhd.
http://www.gms.com.my/
Computer / IT (Hardware)
Job Openings
Total 5 jobs
Project Executive
Subang Jaya
Field Engineer
Subang Jaya
Senior IT Executive
Subang Jaya
Software Programmers
Subang Jaya
Sales Executive
Subang Jaya