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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Legal / Public / Security jobs   »   Fraud Manager

Fraud Manager

Kuala Lumpur

Position                                : Manager, Fraud Management

Working Location                : Bangsar South City

Working Hours                    : Monday – Friday, 9am – 6pm

Salary Range                        : RM 8,000 – RM 10,000


Job Description:

  • To conduct desk and field investigation for both issuing and merchant acquiring fraud.
  • To identify gaps along the processes to minimize fraud risks.
  • Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
  • Investigate and resolve any fraud cases with comprehensive findings and recommendations.
  • Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
  • Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
  • Conduct fraud awareness training to internal customers.
  • Conduct site visit and/or field investigation to suspicious merchant/potential new merchant.
  • Conduct merchant training as and when required.
  • Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
  • Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
  • To represent the Company in MRMTF meeting and court appearance for fraud cases.
  • To conduct join investigation with industry players as and when required.To conduct joint periodic review on process flow and update the operation manual (where necessary).
  • To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
  • To ensure operational processes are in compliant with the card brands & regulatory guidelines.
  • To carry out any other duties as assigned and directed by the Management.


Job Requirement:

  •  Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • Minimum eight (8) years’ experience in card/banking fraud investigation experience.
  • Excellent team player, results-oriented and able to communicate effectively at all levels.
  • Credit card, personal loans and consumer merchandize knowledge.
  • Good analytical skill. Computer Literate.
  • Good communication skills in English and Bahasa Malaysia.
  • High integrity and promote mutual self-respect.
  • Preferable Managers specializing in Banking/Financial Services or equivalent.
  • Full-Time position(s) available.



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Company Overview

Geno Management Solutions is a Human Resources Management Services provider in Malaysia that partner with clients to develop our range of services in order to provide our clients with the best HR solutions.

If you are a Startup, Small Medium Business or a large corporation, and wherever you are based within Malaysia. We have a unique solutions that offer you a comprehensive choice to provide the service suited to your needs.


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Company Summary
GENO Management Solutions Sdn Bhd
26-50 employees
Consulting (Business & Management)
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