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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Legal / Public / Security jobs   »   Fraud Manager

Fraud Manager

Kuala Lumpur, MY

Position                                : Manager, Fraud Management

Working Location                : Bangsar South City

Working Hours                    : Monday – Friday, 9am – 6pm

Salary Range                        : RM 8,000 – RM 10,000


Job Description:

  • To conduct desk and field investigation for both issuing and merchant acquiring fraud.
  • To identify gaps along the processes to minimize fraud risks.
  • Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
  • Investigate and resolve any fraud cases with comprehensive findings and recommendations.
  • Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
  • Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
  • Conduct fraud awareness training to internal customers.
  • Conduct site visit and/or field investigation to suspicious merchant/potential new merchant.
  • Conduct merchant training as and when required.
  • Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
  • Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
  • To represent the Company in MRMTF meeting and court appearance for fraud cases.
  • To conduct join investigation with industry players as and when required.To conduct joint periodic review on process flow and update the operation manual (where necessary).
  • To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
  • To ensure operational processes are in compliant with the card brands & regulatory guidelines.
  • To carry out any other duties as assigned and directed by the Management.


Job Requirement:

  •  Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • Minimum eight (8) years’ experience in card/banking fraud investigation experience.
  • Excellent team player, results-oriented and able to communicate effectively at all levels.
  • Credit card, personal loans and consumer merchandize knowledge.
  • Good analytical skill. Computer Literate.
  • Good communication skills in English and Bahasa Malaysia.
  • High integrity and promote mutual self-respect.
  • Preferable Managers specializing in Banking/Financial Services or equivalent.
  • Full-Time position(s) available.



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Company Overview

Geno Management Solutions is a HR Services provider in Malaysia that partner with clients to develop our range of services in order to provide our clients with the best HR Solutions.

If you are a Startup, Small Medium Business or a large Corporation and wherever you are based within Malaysia, we have a unique solutions that offer you a comprehensive choice to provide the service suited to your needs.

Company Summary
GENO Management
26-50 employees
Consulting (Business & Management)
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