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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Sales / Marketing jobs   »   Inside Sales Manager - Malaysia Small Business

Inside Sales Manager - Malaysia Small Business

If you are passionate about technology and eager to further your career in technical sales, Dell is the place to be. Within our Consumer Small Business Organization, we are looking for an Inside Sales Manager to work as part of a virtual team based in Penang.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

The candidate will be responsible to manages teams of Inside sales managers and/or sales professionals responsible for overseeing and selling products, including personal computers, electronics and accessories, mobility products, enterprise

solutions, services and packaged software. Represents, communicates and executes on specific sales strategies.

Principles Accountabilities
  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintaining of a diverse and effective workforce
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Manager of individual contributors and/or leaders who motivate and drive the inside sales organization to meet or exceed performance objectives through effective management of frontline sales managers and resources
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group leaders, normally involving matters between functional areas, other company divisions or units, or customers and the Company.
  • Manages, through subordinate supervisors and leaders, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
  • Influences and participates in the quota setting process at the team/individual level
  • Coordinates (where appropriate) operations and manages the relationship between inside and field sales personnel.
  • Provides direction, development and inspiration to the team members in the organization
  • Understands the market in which the company operates, including our business/industry, our competitors and uses that knowledge to plan for the future.
  • Drives superior customer experience by delivering technology solutions tailored to customer needs while ensuring the removal of barriers and driving strategic alignment in the group, responsible for a overall quota.
  • Frequently helps in the development of reps by participating in call shadowing.
Principles Responsibilities
  • May manages a team or multiple teams of sales reps / could be a second level manager in the transactional space only
  • Assists with site projects
  • May work on global projects
  • Helps team shape deals with complex pricing, competitive analysis and longer deal cycle
  • Carries a basic complexity and revenue responsibility in a segment/vertical
  • Solid understanding of complexities of the environment and works internally to solve complex business issues
  • Able to resolve the most complex customer escalation issues
  • Able to communicate strategic direction of Dell’s product/service offerings and how they relate to the assigned segment
  • Comfortable managing large teams of individual contributors
  • Understand how to translate strategic direction into results
  • Strong leadership skills
  • Typically, 8+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 2+ years managerial/leadership experience
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .
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