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Jobs in Malaysia   »   Jobs in Bukit Jelutong, Selangor   »   Information Technology jobs   »   Technical Support Manager

Technical Support Manager

Bukit Jelutong, Selangor, MY
Job Field: Sales / Technical Sales

Location: Bukit Jelutong, MY

Company: BASF Asia Pacific

Job Type: Experienced

Job ID: EN_MY_32507

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams' performance.

Join the team and connect with more than 110,000 other minds.


BASF has been operating in Malaysia for more ears and currently has more than 1,600 employees in the country. BASF (Malaysia) Sdn Bhd was incorporated in 1989, and operates manufacturing plants in Bukit Raja in Selangor and Pasir Gudang in Johor, as well as an operational site in Kulim, Kedah. Objectives

Hunting for new applications, customers and Ultrason sales opportunities for Automotive, Consumer and other industries' applications in ASEAN

Develop and implement sales strategy for ASEAN countries, achieve planned sales volume and margin targets

Establish Customer Engagement Plans, understand customer's preconditions to work with BASF and establish Ultrason solutions meeting customer's technical requirements.

Ensure multi-leveled engagement between major customer and G-PM/PA stakeholders

Provide technical assistance & trouble shooting at customer's facilities Job Description Hunting for new customers
  • Hunt for new customers within the target applications and segments as described in the Ultrason Segment Roadmaps
  • Establish contact with customer R&D Engineers and Designers, evaluating the need for high-temperature polymers, identifying opportunities for application development from Ultrason product portfolio, by either acquiring new projects or share-shifting from competitor products
  • Support incoming requests from potential customers for technical guidance and development from Specialty Polymers portfolio, through direct customer interaction (travelling)
  • Carry out sales activities & further secure business opportunities by regularly visiting prospective customers to understand and identify their needs to create a sustainable customer supplier relationship with long-term focus.
Farming of business with existing accounts
  • Maintain regular exchange with key customer stakeholder (i.e. R&D, Purchasing, Operations, Logistics, Quality Management, Sales etc.) of existing customers, either assuring BASF to maintain or grow its supply dominance through project acquisitions for Ultrason.
  • Evaluate, actively communicate and drive market, application or customer-specific developments of new Ultrason grades, introduce such to the market and establish multiple sales outlet for newly developed products
  • Actively involve other members of the sales team & function team to multiply newly applied applications from Ultrason portfolio
KPIs & Communication
  • Plan, monitor, support, achieve and ideally exceed the individual and team KPI targets for Ultrason.
  • Actively communicate customer information through call reports within the tools provided (i.e. CRM), as well as ensure the information being shared within the Ultrason community. Actively involve other members of the sales team & function team to multiply newly applied applications from Ultrason portfolio
  • Ensure all business development plans and Customer Engagement Plans for strategic accounts are in place, develop such documents for newly assigned accounts and review timely, as well as monitor and review sales and marketing promotion campaign's execution
Requirements Education
  • Bachelors/Masters Degree in Engineering
Working Experience & Technical Knowledge
  • More than 6 years of related working experience on special polymer is preferred.
  • Application Development or Technical Sales for Performance Materials in Automotive and/or Consumer Industry
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