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Jobs in Malaysia   »   Jobs in Skudai   »   Information Technology jobs   »   IT ENGINEER



1.  Brief description

The position of IT Engineer consists of providing technical assistance to IT system users, and answering questions or resolving IT problems for clients in person, via telephone or from remote location. It also consists of providing assistance concerning the use of IT hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

2.  Task

  • Answer user inquiries regarding computer software or hardware operation to resolve problems;
  • Confer with staff, users, and management to establish requirements for new systems or modifications;
  • Develop training materials and procedures, or train users in the proper use of hardware or software;
  • Enter commands and observe system functioning to verify correct operations and detect errors;
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications;
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities;
  • Oversee the daily performance of IT systems;
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support;
  • Refer major hardware or software problems or defective products to vendors or technicians for service;
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Company trips
  • Medical insurance
  • Personal development opportunities
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Company Overview

Cluster Link Enterprise Sdn.Bhd.,formerly known as Cluster Link Enterprise founded in 2012 based in Johor Bahru is an information and communication technology (ICT) company providing ICT management services and system integration. Our strength is to offer IT consultancy & total integrated solutions to our customers. We are focusing on IT based project management and are committed on optimizing organization business performance and to improve efficiency by combining IT innovation and adoption while leveraging an organization's current IT assets.We are committed to provide our customers cost-effective and up-to-date resources. Our team are well-trained to provide quality customer service from specification and design to project implementation and testing. We provide ongoing support or scaling up rapidly to develop new IT expansions to our customer.

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Company Summary
Cluster Link Enterprise Sdn Bhd
Consulting (Business & Management)
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