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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   F&B / Tourism / Hospitality jobs   »   Customer Relations Officer

Customer Relations Officer

Kuala Lumpur

Responsibilities:

  • Will be responsible for the check-in process, collecting payment for monthly membership dues, managing retail section.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.

Requirements:

  • Candidates must possess at least a Diploma / Bachelor's Degree in any field.
  • At least 1 year of working experience, however fresh graduates are encouraged to apply.
  • Excellent interpersonal and communication service skills, enjoy dealing & interacting with people.
  • Customer-orientated and able to adapt/respond to different types of characters.
  • Team player, Self-motivated and self-directed.
  • Organised, able to work in a high volume, fast-paced working environment.
  • Well-groomed.
  • Fluent in English.
  • Must be able to work on shift.
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Company Overview

Babel is the first luxury gym offering state-of-the-art equipments, internationally accredited fitness coach service and customised group exercise programmess a spacious rooftop. Our processes are technology and client-centric, ensuring a paperless yet effective management system. We have experts from the industry who will be responsible for your on-going training and career development. We promise competitive remuneration that matches good performance. If you are a proactive, friendly, team player, professionally presented person and want to be part of a new age organisation, this could be your next long term role.

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Company Summary
Babel
www.babel.fit
26-50 employees
Grooming / Beauty / Fitness
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