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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Customer Service jobs   »   Customer Operations for Hong Kong Market (Immediate)

Customer Operations for Hong Kong Market (Immediate)

Cyberjaya
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Job Description:

  • Customer Operations Specialist for Hong Kong Market for a Major Oil & Gas Company
  • Handles incoming calls (customer complaints, feedback and compliments, etc).
  • Place outbound calls (regarding account status, complaints, problem resolution status, etc).
  • Liaise with respective business owners, and other service partners as required on problem resolution to close the loop with customers.
  • Manage customer requests for information or registration of new potential customer and connect them to the appropriate contact within the organization.
  • Have 2-3 years experience in a Call Centre 
  • Typically reports to a supervisor or manager.
  • Proactive and resolve issues by clients 
  • Basic knowledge of business applications.
  • Must be able to converse in Cantonese and English.

 


Job Requirement:

  • Candidate must possess Degree in any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Must have experience in providing direct support to end-users either in customer service or corporate help desk are also encouraged to apply.
  • Experience in Call Centre Management systems.
  • Excellent verbal and written communication skills in Cantonese and English.
  • Possess own transport and willing to work at Cyberjaya, Selangor
  • 3 full time 1 year contracts position
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Company Overview

ProMICOM Services (M) Sdn Bhd was incorporated in June 2004 and the corporate entity is MICOM Computer Centre (MICOM). MICOM was established in 1987 and has over the years evolved from a fledgling IT products retailer and IT service provider to an organization that has the expertise and resources to support medium to large scale organizations, with critical IT infrastructure and application requirements including the outsourcing of IT/Non-IT professional resources and payroll solution.

Currently 90% of our clients are multinational companies and government agencies from various business segments such as oil and gas, semiconductors, chemical, power, manufacturing, telecommunication and education.

Driven by a strong technical team, we strive continuously to provide high quality and advanced technological products, professional services and training to meet the constantly evolving and demanding needs of corporations.

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Company Summary
PROMICOM SERVICES (M) SDN BHD
http://www.promicom.com.my/
201-500 employees
Human Resources Management
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