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Jobs in Malaysia   »   Jobs in Cheras   »   Customer Service jobs   »   Help Desk (Service Support Desk)

Help Desk (Service Support Desk)

Cheras, MY

The Service/Support Desk Analyst will provide first line of contact to designated customers that seeking for technical support.


  • Perform administrative duties to ensure daily operations run smoothly and efficiently.
  • Addressing and resolve typical problems/queries related to interior design, renovation questions via phone, chat or email.
  • Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
  • Provide preliminary consultancy to business clients regarding available and functionality services that platform have.
  • Identify and escalate situations requiring urgent attention
  • Document update all troubleshooting and incident actions in FAQ documents
  • To undertake ad-hoc tasks as and when assigned
  • Document business client's feedback/suggestion to appropriate internal team.
  • Research questions using available information resources.
  • Running reports to analyse common complaints and problem.



  • We are looking for IT savvy and creative individuals who can think on their feet and possess vast amounts of patience.
  • Candidate require to possess Diploma, Advance/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Knowledge in Architecture and Interior Design will be added advantage. Fresh Graduates are encouraged to apply.
  • Proficiency in English, Mandarin and Malay.
  • Excellent communication skills
  • Customer oriented, stress tolerance and cool-tempered.
  • Attention to detail, self-starter, able to work independently with minimum supervision.
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Company Overview

VENT AXIS ENGINEERING SDN BHD is a growing engineering company situated in Kuala Lumpur. Established on year 1997 and has been active in field engineering of industrial projects. The company activities approached for mechanical, heating, ventilation and air conditioning to design, supply, install and service for industrial, commercial, restaurant & residential project association with leader local and global companies. The company specialize in design, supply and install major kind of Air conditioning such as Air cooled Split unit, VRV, Precision / CRAC, Chilled water FCU, condensing water cooled, ducting, piping and control wiring work. In coordinate to other services, company also provide Electrical, Switch board, firefighting, fire suppression Gas system, data & voice network cabling, water leak detector, SMS alert devices, cold water & sewerage plumbing works etc. With many years of experience and exposure. company strongly believe that they will handle the work as directed by the client without any problem to construction sector.

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Company Summary
Vent Axis Engineering Sdn Bhd
26-50 employees
Engineering - Electrical / Electronic / Mechanical
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