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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   IT Technical Level 1 Support Specialist

IT Technical Level 1 Support Specialist

Kuala Lumpur

Job Responsibilities:

  • Provide excellent support to our customers and maintain a good relationship with vendors and other support teams.
  • Diagnose, identify, isolate and analyze issues utilizing the knowledge base and technical documents available.
  • Act as the first contact point to the customers and resolves all known issues.
  • Escalate unresolved issues to the appropriate team in a timely manner.
  • Deliver regular updates to management and ensure the same update given to customers on regular basis.
  • Tracking all issues and ensure the support teams deliver the solution within the SLA.
  • Contribute to the investigation of the underlying root cause for reoccurring problems to improve the overall service of the team and reduce support volumes.
  • Participate in potential technology and process improvements where possible and how it can be used to enhance support services to the business.
  • Ensure proper processes are documented for efficient support
  • Adhere to the processes, guidelines, and standards.



  • Degree in Computer Science/Information Technology or equivalent
  • 1-3 years IT level 1 support experience
  • Basic understanding of active directory, operating systems, databases, and networking
  • Experience with JAVA or Javascript
  • Fluent in English and Malay.
  • Possess excellent communication, listening and analytical skill.
  • Demonstrate a high ability to learn and willingness to pick up new responsibilities.
  • Knowledge and experience in Enterprise Content Management Solution (either OpenText, Documentum, FileNet) and ITIL would be an advantage

Perks & Benefits

  • Nearby public transport
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities
✱   This job post has expired   ✱
Company Overview

JSONE was set up in October 2006. We are a company specializing in the area of Open Text Enterprise Content Management (ECM) Suite, especially ECM Suite for SAP Solution such as Open Text Data Archiving for SAP® Solutions, Open Text Archiving for SAP® Solutions, Open Text Document Access for SAP® Solutions and Open Text Vendor Invoice Management for SAP® Solutions. Committed to delivering value, we work with our customers to support and manage critical business drivers through the effective use of IT systems and business processes. We design and implement solutions to complex business problems by building a composite application that combines function and processes from multiple systems.

OUR VISION Our vision is to be Asia’s most customer-centric company; to build a solution where customer value and embrace. OUR MISSION We believe that we are on the face of the earth to make a great solution. We are constantly focusing on innovating. We believe in the simple, not the complex. We believe that we need to own and control the primary technologies behind the solution that we make and participate only in markets where we can make a significant contribution. We believe in saying no to thousands of projects so that we can really focus on the few that are truly important and meaningful. We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot.

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Company Summary
J. S. One Sdn Bhd
11-25 employees
Information Technology
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