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Jobs in Malaysia   »   Jobs in Shah Alam, Selangor   »   Information Technology jobs   »   Technical Support Engineer (Equipment Manufacturing / Shah Alam)

Technical Support Engineer (Equipment Manufacturing / Shah Alam)

Shah Alam, Selangor
JOB DESCRIPTION

Client Overview:

We are representing our MNC client who is a global manufacturer for precision measuring instruments and services.

Key Responsibilities:
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Completing call notes and call reports as necessary and updating them in the CRM
  • Managing administration, communicating and coordinating with internal department
  • Conduct product testing and preparing product test report
  • Other duties as assigned
Key Requirement:
  • At least 3 years practical experience (maintenance, troubleshooting, repair etc.) in the role of a field/technical remote support, service engineer.
  • Experience in field of Production packaging line (e. g. metal detector, xray or dynamic weighing machine)
  • Practical experience in call center process is a bonus
  • MS Office excellent, familiar with state of the art communication technology such as WebEx, Internet tools.
  • Fluent in English and Chinese, any other Asian language is a bonus.
  • The candidate is expected to be willing to travel (mostly in A/P Region) up to 30% of his/her time
  • Need to work on shift hours to support different time zone
Interested candidates are required to apply online or send your resume to (Only shortlisted candidates will be notified)
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