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Service Delivery Engineer

Cyberjaya

Our Service Delivery Engineer are professional technical services engineer responsible for delivery of services into key enterprise customers. The key responsibility of the SDE is design, implementation and maintenance of IPT system, follow and satisfy the customer’s need.

KEY RESPONSIBILITIES:

  • Building a personal relationship with key client staff;
  • Successful Service Delivery;
  • SLA achievement and high level of customer satisfaction;
  • Good communication around issues and opportunities - get things done, make things happen;
  • Building service reports;
  • Technical documents update and arrangement.
  • Internal technical training to team and self study for new technical and product
  • Service reporting and sponsoring service delivery meetings;
  • Removing all obstacles to customer satisfaction
  • Looking out for client’s and MTS long term interests;
  • Following up if service delivery is not meeting expectations;

Requirement: 

  • 2 years hands on Avaya projects experience.
  • Familiar with Avaya product line.
  • Basic knowledge on Avaya voice configuration, troubleshooting skills.
  • IP Office Implementation and Support
  • Skills on Avaya product line, e.g. ACD, CTI, IVR, Reporting, Recorder are preferred.
  • Consultant skills to provide advice to client on continuous system improvement
  • Language Requirements –English
  • Be happy to work outside of comfort zones.
  • Basic speaking and good read and written in English. good team player;highly motivated self starter; good relationship
  • Builder with strong diplomacy skills.
  • Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
  • Able to understand and deliver services which are provided on a 24x7x365 basis.
  • Must be able to work proactively and under pressure.
  • Willingness to travel(possibly internationally) and overnight when the role demands.
  • Able to start Immediately

 

 

Perks & Benefits

  • Employee equity
  • Allowance (travel stipends, transportation, etc.)
  • Central location
  • Flexible working hours
  • Casual dress code
  • Medical insurance
  • Personal leave
  • Sabbatical leave
  • Open culture
✱   This job post has expired   ✱
Company Overview

Millennium Technology Services (MTS) is an USA based international provider of World-Class Business Solutions and IT services to the top Multi Nationals Corporations. MTS provides services to 70+ Fortune 500 clients around the world. MTS offers Information Technologies Services across Industries through a network of regional and local subsidiaries. Our Global headquarter is in San Francisco, United States of America and our Asia headquarter is located in Singapore. MTS has been selected as the 25 Most Promising IT Service Providers-2015 , as we are crafting Innovative and Cost Competitive Solutions for our international client base and one of our key Innovations is our new business platform – M@Trix, which is driving Innovation and value for Enterprises and IT Talents around the world. We have been actively expanding our service offerings and global presence through sustainable investments of venture capitalists. MTS has established strategic partnerships with leading multi national companies such as CISCO and AVAYA. MTS has a world class team proving world class services. Our team contains international domain specialists, providing business and IT consulting, project management, application virtualization, testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive leadership team.

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Company Summary
Millennium Technology Services Sdn Bhd
www..mtscloud.com
Information Technology
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