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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Customer Service jobs   »   Customer Service Executive - Cyberjaya [ 6 months Contract ]

Customer Service Executive - Cyberjaya [ 6 months Contract ]

Cyberjaya
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Order Management:

  • Place and amend orders, liaising with other supply chain & credit service partners as required.
  • Manage delivery of orders – take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required
  • Handle and resolve all queries from Customers
  • Schedule standard and non-standard orders
  • Process Returned Product

Credit Management:

  • Block Order Management – Monitor open orders, review order status and action blocked orders
  • Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling

General Inquiries:

  • Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
  • Dispute Management:
  • Own the end to end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case

Feedback and Issues:

  • Manage Customer complaints, feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
  • Manage and monitor Customer & Distributor complaints mailbox through to resolution.
  • Ensure ordering issues are visible and managed in accordance to service level agreement

Online Services Support and Setup:

  • Support and proactively encourage uptake and utilisation of online services
  • Act as first level support for system interface errors
  • Assist in online services setup for system-to-system setup with existing Customers.
  • Work with Customer IT teams to resolve issues and manage internal processes.

  • Candidate must possess Diploma in any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Must have experience in providing direct support to end-users either in customer service or corporate help desk are also encouraged to apply.
  • Experience in Contact Centre Management systems.
  • Excellent verbal and written communication skills in English and Bahasa Malaysia.
  • Possess own transport and willing to work at Cyberjaya, Selangor
  • Fresh Graduate encouraged to apply.
  • 3 full time 6 months contract position
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Company Overview

ProMICOM Services (M) Sdn Bhd was incorporated in June 2004 and the corporate entity is MICOM Computer Centre (MICOM). MICOM was established in 1987 and has over the years evolved from a fledgling IT products retailer and IT service provider to an organization that has the expertise and resources to support medium to large scale organizations, with critical IT infrastructure and application requirements including the outsourcing of IT/Non-IT professional resources and payroll solution.

Currently 90% of our clients are multinational companies and government agencies from various business segments such as oil and gas, semiconductors, chemical, power, manufacturing, telecommunication and education.

Driven by a strong technical team, we strive continuously to provide high quality and advanced technological products, professional services and training to meet the constantly evolving and demanding needs of corporations.

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Company Summary
PROMICOM SERVICES (M) SDN BHD
http://www.promicom.com.my/
201-500 employees
Human Resources Management
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