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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   CUSTOMER SERVICE REPRESENTATIVE ( PUCHONG)


Cyberjaya, Selangor, MY
Job Responsibility

  • Hotline/ Live Chat Operation
  • Handles inbound calls/ Live Chat on customer enquiries and complaints regarding all activities in business process such as membership issues/dispute, rewards points and health device issues.
  • Reports problems, potential crisis and complaint to different layers of Team for service improvement.
  • Provide comprehensive solution to customers/agents and executes empowerment guideline.
  • Makes outbound call to customers/agents for follow-up cases.
  • Documents call activities in system
  • Documents follow up items in log sheet or send email to HK Business Partners
  • Monitor pending cases.
  • Manages the long pending cases and report to team manager.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Job Requirements

  • SPM/ Diploma/ Degree holder or equivalent.
  • Able to speak fluently in English AND Cantonese (Hotline) / Read and Type in simplified or traditional Chinese (Live Chat)
  • Possess positive attitude and customer oriented
Job Benifits

  • Basic is up to RM4,200 depend on experience and qualification
  • RM450 transportation allowance (Fixed/ monthly)
  • Insurance & Medical Coverage including dependent (based on Job Function Level)
  • 23 days leave allowance
  • 1 day birthday leave
  • Floating leave (Depend on supporting country)
  • Follow HK Public Holiday
  • 16% Employer EPF
  • OT Claimable / Meal Allowance
  • Dental & Optical RM580 per annum
  • Performance bonus and salary review in March
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