The Role: Identify and resolve problems relating to critical service operations and to prevent their recurrence using automation. Be involved in systems architecture and design, and subsequent implementation. Be involved in incident management daily Get involved in deep diagnosis of incidents, and engage with multiple highly skilled engineering teams on resolutions. Be part of a cool team, responsible for one of the largest cloud based services in South East Asia. Help improve reliability, stability and tackle scalability challenges with engineering teams Together with the engineering and support team, participate in on-call rotations and be an escalation contact for service incidents Mentor other engineers, define our technical culture, and help build a fast-growing team Requirements: Preferably a degree in computer science, software engineering, information technology or related fields 6+ years of relevant experience with managing IT infrastructure with focus on the *nix platforms Possess a solid understanding of the Linux or FreeBSD/OpenBSD family of Operating Systems and their underlying components Possess a solid understanding of the OSI networking model Possess analytical skills, mental resiliency and the ability to think systematically under stressful conditions Highly accountable and takes ownership. Outstanding work ethic, high-integrity, team player, and a lifelong learner Experience in one or more of: Perl, Python, Go, C, C++ or scripting experience in Shell Fluent in English will have a major advantage Really Nice to Haves: Experience with cloud computing technologies from vendors such as Amazon Web Services. Experience with Google Compute Engine, Digital Ocean would be an added bonus. Configuration management tool experience such as Ansible, Chef, Puppet or SaltStack. Experience with continuous integration and/or continuous deployment. Experience with hardening systems and knowledge in information security. Contributes to open source project experience with performance analysis and debugging tools.