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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Manager IT Services Delivery

Manager IT Services Delivery

Cyberjaya, Selangor
1.

Manage a team of Claims assessors to process authorized claims transactions within the within the required benchmarks and in line with the Company and department goals.

2.

Review and approve cases that exceed subordinates' authority.

3.

Handle enquiries or complaints within the stipulated requirements.

4.

Train up new claims assessors of Pre Approval and Panel Claims and cross training of assessors across different claims type to ensure that claims technical pool are sufficient to support the business volume.

5.

Building and Developing complete skill sets for Claims Assessors

6.

Overall improves the team's quality, turnaround time and productivity benchmark

7.

Claims Reporting and Trends Analysis

8.

Involve in Process Improvement

9.

Involve in hiring and recruiting staffs

10.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget

11.

Involve and contribute in Staff Engagement

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