- To act as Customer Service interaction. Acting as the company representative for the purpose of answering customer inquiry and question. Customer Service aims to ease customer journey from knowing about the company/product to delivering the product to their doorstep.
- Resolving a wide range of product and service issues speedily and satisfactorily.
- To handle customer inquiries and complaints via live chat or phone.
- To in charge in product inquiries by customers.
- To in charge in delivery return and reports.
- To communicate with related individuals such as courier provider.
- To handle matters related to Walk In Customers.
- To execute customer follow up task especially Walk In.
- To execute any related task as per request by department and Management form time to time.
- Minimum SPM/ Diploma/ Degree with at least 1 (One) year experience in Food Technology/ Pharmacy/ Nutrition
- Approachable and pleasant personality
- Good communication skills
- Problem solving attitude
- Proactive and positive
- Can start as soon as possible.
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