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Jobs in Malaysia   »   Jobs in Cyberjaya, Selangor   »   Administrator, Middle Office

Administrator, Middle Office

Cyberjaya, Selangor, MY
Administrator , Entitlements & Tax of Shared Services Malaysia - INVESTOR AND TREASURY SERVICES

What is the opportunity?

Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographic time zones. The country employs a global operating model to maximize efficiencies across time zones and supports a 24/7 operations.

Responsible for accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC I&TS clients.

You will be serving the Australia & UK region. You would be required to work in shift hours : 6:00am - 3:00pm / 12:00pm - 9:00pm / 5:00pm - 2:00am (Based on daylight saving).

What will you do?

  • Ensure that all allocated corporate/income/tax events and instructions are:
  • processed, validated, and authorized within the required timeframes i.e. key dates and stages
  • highly in adherence to SLA and operational procedures without exception; and deviations are reported to Senior Administrator/Supervisor/Manager immediately.
  • Ensure entitlement entries carries the correct valuation in providing accurate Unit Price for NAV calculation
  • Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness).
  • Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices
  • Establish working relationships with people at all levels both inter departmental and across the wider Firm
  • Provide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC.
  • What do you need to succeed?

  • Experience in a Global custody or related financial institution.
  • In depth knowledge and experience (2+ years)
  • Good written and verbal communication skills
  • Good interpersonal skills and networking abilities with sub-custodians and internal departments
  • Good organisation skills and ability to prioritise workloads to meet tight deadlines
  • Able to work under pressure

  • Systems literate,
  • Good Verbal and written communication skills
  • IAQ qualifications
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A world-class training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
About RBC

Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Cyberjaya

Address: Wisma RBC, Block 3544, Persiaran Apec.

Work Hours/Week: 40

Work Environment: Office

Employment Type: Contract

Career Level: Entry Level

Pay Type: Monthly

Position Level: PL10

Required Travel(%): 0-25

Exempt/Non-Exempt: N/A

People Manager: No

Application Deadline: 03/20/2019

Req ID: 182833

Ad Code(s):
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