Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Advanced Search
Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Specialist (6 months contract)

Customer Service Specialist (6 months contract)

Kuala Lumpur

CUSTOMER RETENTION SPECIALIST (6 MONTHS CONTRACT)

Key Responsibilities 

  • Outbound calls to lapsed customers
  • Incentivise customers to use the Ria Money Transfer service
  • Outbound welcome call to new customers that have recently used the Ria Money Transfer for the first time
  • Extract and analyse customer data to find below:

o   Customers that stopped using our service

o   Create themes of potential reasons why they stopped

o   Create incentives to winback customer based on each theme

  • Be the problem solver for customers that had an issue with their last transaction:

o   Extract details when speaking to the customer to find out what happened

o   Contact the relevant department to find a solution

o   Inform the customer of the solution

  • Ask probing questions to gain a deep understanding of the customer’s concern and recommend a solution that meets the customer’s need
  • Act with the highest degree of professionalism to ensure an exceptional customer experience.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Identify patterns that customers are complaining about, and provide possible solutions based on customer feedback that will improve Ria Money Transfer and increase future retention
  • Ad hoc requests from time to time related to customer retention

 

Skills & Experience:

  • Must understand and meet the demands of a customer focused environment
  • Efficient in browser-based and software-based applications
  • Ability to identify trends and patterns reported by customers that lead to low retention.
  • Strong oral and written communication skills
  • Excellent organizational and interpersonal skills
  • Attention to detail with emphasis on accuracy and quality
  • Articulate and professional with the ability to multi-task
  • Speaking a 2nd language is a bonus
  • 2+ years of experience in a service related field 

Perks & Benefits

  • Commission and bonus
  • Nearby public transport
  • Central location
  • Regular team activities
  • Medical insurance
  • Open culture
  • Personal development opportunities
✱   This job post has expired   ✱
Company Overview

IME, the first non-bank remittance service provider in Malaysia was acquired by Ria Financial Services ("Ria") in 2015. Ria is part of the money transfer division of Euronet Worldwide, Inc. ("Euronet") (NASDAQ: EEFT).

Ria is one of the largest global money transfer companies in the world. Since its establishment in New York in 1987, Ria has been successfully providing a cost effective, secure and fast alternative to send money to the families and loved ones of customers worldwide. Now serving more than 150 countries, Ria has emerged as a global leader in remittances and is a recognized brand in both quality and service. Euronet Worldwide, Inc. (NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners Financial Institutions, Retailers, Service Providers and their end Consumers, both locally and globally.

Founded in 1994, Euronet has established itself as a leading electronic payments provider. Euronet's customers are served from three core business segments: Electronic Financial Transactions (EFT including Payments Software), Prepaid (epay) and Money Transfer (Ria).

Why join us?

We practise vibrant & energetic office culture. We support a safe environment for our employees. Our company support fun yet balanced working environment.

Read more
Company Summary
IME (M) SDN BHD
http://www.imeremit.com/index.php?country=Malaysia
Banking / Financial Services
Like IME (M) SDN BHD

Sharing is Caring

Know others who would be interested in this job?