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Jobs in Malaysia   »   Jobs in Butterworth, Pulau Pinang   »   MYS CTSM PG Client Onboard Representative 5 (Account Services Unit) Fresh Grad Hiring

MYS CTSM PG Client Onboard Representative 5 (Account Services Unit) Fresh Grad Hiring

Butterworth, Pulau Pinang, MY
Job Responsibility

  • Responsible to handle customer enquiry via phone and email.
  • Resolve customer feedback/ complaint when system glitch and suggest solutions.
  • Responsible to follow with customer if there are any changes on trip schedule and ensure they are satisfied with your answer.
  • Provide accurate, valid and complete information by using the right methods/tools on product information to ensure that customer understand.
  • Help to manage customer booking order.
  • Contact customers in order to respond to inquiries or to notify them of investigation results and any alteration of booking.
  • Handling payment dispute. Determine the causes and resolve according to method and procedures.
  • Handling refund issue. Investigate with relevant party to ensure details are correct.
  • Compile reports on manual booking issue, refund and dispute cases.
Job Requirements

  • High school diploma or degree and a bachelor's degree or something equivalent. Diploma or degree in Tourism is an advantage.
  • Knowledge of customer services ethics, principles and procedures
  • Must converse well in English, Malay, and Chinese. Other languages is an advantage.
  • Should be able to use computer extremely well.
  • Pleasant personality, polite and multitasking
  • Must be willing to work on weekend and public holiday (rest day falls on weekday)
  • At least 2 years of working experience in the related field.
Job Benifits

  • 5-days work week
  • Yerly Performance Bonus
  • Leave increment
  • Salary increment
  • The largest land & sea transport booking website in SE Asia
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