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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Customer Service jobs   »   Customer Service Representative ~ (Support Singapore Market) - 6 months Contract - [Cyberjaya]

Customer Service Representative ~ (Support Singapore Market) - 6 months Contract - [Cyberjaya]

Cyberjaya

Job Description 

  1. Handles incoming calls (customer complaints, feedback and compliments, etc).
  2. Place outbound calls (regarding account status, complaints, problem resolution status, etc).
  3. Liaise with respective business owners, and other service partners as required on problem resolution to close the loop with customers.
  4. Manage customer requests for information or registration of new potential customer and connect them to the appropriate contact within the organization

Requirements 

  1. Candidate must possess at least a Diploma, or Degree in any field.
  2. At least have 3 years of working experience in the related field.
  3. Typically reports to a supervisor or manager.
  4. May be required to manage, guide and motivate teams.
  5. Basic knowledge of business applications.
  6. Customer Operations Specialist for Singapore Market.
  7. Must be able to converse in English, Malay.
  8. Able to converse in Mandarin will be an advantage.
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Company Overview

PROMICOM Services (M) Sdn Bhd was incorporated in June 2004 and the corporate entity is MICOM Computer Centre (MICOM). MICOM was established in 1987 and has over the years evolved from a fledgling IT products retailer and IT service provider to an organization that has the expertise and resources to support medium to large scale organizations, with critical IT infrastructure and application requirements including the outsourcing of IT/Non-IT professional resources and payroll solution. Currently, 90% of our clients are multinational companies and government agencies from various business segments such as oil and gas, semiconductors, chemical, power, manufacturing, telecommunication, hospital, and education. Driven by a strong technical team, we strive continuously to provide high quality and advanced technological products, professional services and training to meet the constantly evolving and demanding needs of corporations.

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Company Summary
PROMICOM SERVICES (M) SDN BHD
http://www.promicom.com.my/
201-500 employees
Human Resources Management
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