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Jobs in Malaysia   »   Jobs in Intermark, Kuala Lumpur   »   Customer Service jobs   »   (Walk in interview) Customer Service Mandarin Speaker

(Walk in interview) Customer Service Mandarin Speaker

Intermark, Kuala Lumpur

Short Role Description

  • Provide  high quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with client’s hardware and digital content. 
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market.

Responsibility/Activity

  • Provide outstanding customer service to client’s users over phone, e-mail, and/or live chat regarding product selection, services and issues
  •  Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Pro-actively develop innovative ideas to drive process, product and support improvements.

Requirements

  •  Candidate must possess minimum SPM qualifications.
  •  Fresh Graduates with SPM & Diploma & Degree are encouraged to apply.
  •  Preferable 1 year in customer service/sales related working experience.
  •  Experience with Customer Relationship Management (CRM) tool is optional.
  •  Excellent communication skills both verbal and written in Mandarin and English.
  •  20 Full-Time positions available.

 

** If interested, welcome to drop by our office, Sellbytel Malaysia.
    Location: Intermark (Next to Ampang Park Lrt station, around 6 minutes walking distance)
    Time: 9:00am / 2:00pm 
    Materials: Hardcopy of Latest/Updated resume
    Person in charge: Stephanie Low (03-27875827 or 014-3289699) 


Part of the benefits (depend on position level):

-          Permanent role

-          Free meal, fresh fruit & drinks

-          Annual leave: 14 to 20 days

-          Medical & Hospitalization Leave

-          Medical Coverage/ Reimbursement

-          Marriage / Compassionate Leave

-          Maternity / Paternity Leave

-          Weekend allowance for working on weekend

-          Replacement leave for working on public holiday

✱   This job post has expired   ✱

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Company Overview

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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Company Summary
SELLBYTEL Services Malaysia Sdn Bhd
https://www.sellbytel.com/en/
501-1000 employees
Outsourcing/Offshoring
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