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Jobs in Malaysia   »   Jobs in Bangsar   »   Information Technology jobs   »   NETWORK SUPPORT ENGINEER

NETWORK SUPPORT ENGINEER

Bangsar

JOB RESPONSIBILITIES:-

Technical 

  • Install/rebuild new/existing network devices
  • Install/maintain and diagnose any network related issues 
  • Ensuring security and upgrades are applied and kept up to date on network equipment
  • Familiar & able to support server & desktops as well
  • Responsible for managing backups, patch management, asset & license maintenance 
  • Creating purchase requisitions for IT hardware/software 
  • 1st level administering of network switches/routes/etc 
  • 1st level diagnosis, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary before escalation to senior engineers.
  • Accountable for all network related incidents/requests that comes into the ticket queue as well as issues routed by HQ.
  • Provide support by setting up and network equipment with workstations and in conference rooms, orientating others on proper use of equipment, and maintaining / prioritizing / resolving daily service requests. 
  • Undertake small to medium-sized IT projects as instructed by the IT Manager 
  • Conduct preventive and corrective maintenance to enhance network availability and preference 
  • Provide IT-related training to employees/team-mates related to networking. 
  • Conduct induction for new hires on IT-related topics 
  • On-site support for remote sites/offices whenever required. 
  • Conduct changes, release based on ITIL best practice. 


Management 

  • Track IT issues through to resolution, within agreed time limits (ServiceNow); ensuring requests/incidents are managed timely by playing the role of a queue coordinator. 
  • Log issues and resolutions in the tracking system and follow up with users to ensure problems were fixed properly. Management escalation for long-standing and critical issues 
  • Ensure accurate documentation of resolution information in the knowledge management database/SOP. Develop and maintain SOP as well as KB for the issues encountered and shared across teams. 
  • Keep peers and manager informed of trends, significant problems, and unexpected delays. 
  • Identify client issues or problems which may require changes to procedures, standards and systems perform other related duties as requested. 

 JOB REQUIREMENTS:-

Education

  • Candidates must possess at least  Diploma/Degree in IT

Others (License/Certificates)

  • ITIL Foundation is preferred
  • CCNA/Network+ is preferred

Experience Expected

  • At least  6 year(s) of experience in IT support
  • 3-4 year(s) of experience in supporting multi-national and decentralized IT              environment specifically in networking area
  • Proven work experience as a Network Support Engineer, Technical Support Engineer or similar function.
  • Excellent communication skill in English.
  • Experience leading a small team or have had subordinates would be                         advantageous
  • Technical
  1. Windows Server and Desktop                               (Intermediate Level )
  2. Firewall, Anti-Virus                                         (Expert Level)
  3. Routers/Switches/Network Equipments            ( Expert Level )
  • Personal
  1. Problem Solving                                          (Level 4 - Proficient)
  2. Customer Focus                                           (Level 4 - Proficient)
  3. Initiative                                                       (Level 3 - Competent)
  4. Communication                                           (Level 4 - Proficient)
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Company Overview

Around the globe, Veolia helps cities and industries to manage, optimize and make the most of their resources. The company provides an array of solutions related to water, energy and materials – with a focus on waste recovery – to promote the transition toward a circular economy. Veolia's 174,000 employees are tasked with contributing directly to the sustainability performance of customers in the public and private sectors, allowing them to pursue development while protecting the environment. To this end, the company designs and deploys specialist solutions to provide, protect and replenish resources while increasing their efficiency from an environmental, economic and social standpoint. Such initiatives are all part of Veolia's ongoing campaign to resource the world.

Veolia has identified seven key growth markets, representing sectors with significant potential to generate revenue, in which resource strain drives growing demand for narrowly specialized expertise. These sectors are opening up new opportunities for environmental services in which Veolia already provides benchmark solutions: The circular economy, to tackle the problem of dwindling raw materials, water and energy resources Innovative solutions to improve life in cities and related services Treating difficult pollutions, such as toxic waste, treatment sludge and contaminated wastewater Dismantling for oil rigs, ships, aircraft and nuclear plants The food & beverage and pharmaceutical industries, ensuring compliance with stringent standards on health, safety and quality Mining & metal and power industries, which requires extensive resources The oil & gas and chemical industries, governed by increasingly demanding environmental standards

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Company Summary
Veolia Water (Malaysia) Holding Sdn Bhd
http://www.veoliawatertech.com/asia/Contact-Us/malaysia.htm
Environmental Science / Health / Safety
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