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Jobs in Malaysia   »   Jobs in senai   »   Transportation / Logistics jobs   »   CUSTOMER SERVICE EXECUTIVE @ freight forwarding

CUSTOMER SERVICE EXECUTIVE @ freight forwarding

senai

CUSTOMER SERVICE EXECUTIVE @ freight forwarding (SENAI, JOHOR)

Responsibilities:

- Receive the booking from customer / assign by HOD.
- Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
- Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
- Opening job, prepare and monitor invoicing till job complete for submission to billing.
- Ensure customer receive the invoice completely.
- Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
- Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
- Monitor closely for all shipments and update to related parties until shipment arrives POD.
- Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.


Requirements:

- Candidate must possess at least SPM/STPM/”A” level/Pre-U or Diploma in any discipline.

- At least 3 year of customer service experience with familiarity iin the freight forwarding industry.
- Excellent and strong communication skill, spoken and written in Chinese, English and Bahasa Malaysia.
- Proactive with strong interpersonal skill.
- Able to work independently with multitasking abilities and able to take work pressure.
- The ideal candidate needs to possess a good self-discipline.


Benefit:

5 working days (9 am – 6 pm)
Incentives [ Up to RM 8,000 ]
Allowances
Medical
Dental
Replacement leave
Training, and
Others

Interested applicants are required to send / apply via online a cover letter, detailed resume, photocopy of all transcripts and relevant certificates and photograph.

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Company Overview

Lima Bintang Logistics is the leading oil and gas logistics services provider in Malaysia. Our core business is providing cross border transportation, heavy transportation and marine logistics services. Lima Bintang Logistics is the first heavy transportation company to be OHSAS 18001 certified in Malaysia. We take safety as our top priority in our day to day operation and activities.

We operate 7 offices with headquartered in Senai, Johor including offices in Gelang Patah, Port Klang, Kemaman Supply Base, Labuan, Bukit Kayu Hitam, and Singapore. Our customers are international oil field services contractors, fabricators and drilling contractors as well as international project freight forwarders. Lima Bintang has been actively involve and contributing to Malaysia and Thailand oil and gas project development via our core services.

We are expanding in line with rapid growth of Malaysia Oil & Gas industry. If you are keen and interested with being part of member in realizing Malaysia oil & gas logistics development, possess the right attitude and great sense of responsibility. We welcome you to be part of Lima Bintang team!

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Company Summary
Lima Bintang Logistics Sdn. Bhd.
http://www.lblgh.com/
Transportation / Logistics
Follow Lima Bintang Logistics Sdn. Bhd.