CUSTOMER SERVICE EXECUTIVE @ freight forwarding (SENAI, JOHOR)
- Receive the booking from customer / assign by HOD.
- Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
- Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
- Opening job, prepare and monitor invoicing till job complete for submission to billing.
- Ensure customer receive the invoice completely.
- Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
- Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
- Monitor closely for all shipments and update to related parties until shipment arrives POD.
- Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
- Candidate must possess at least SPM/STPM/”A” level/Pre-U or Diploma in any discipline.
- At least 3 year of customer service experience with familiarity iin the freight forwarding industry.
- Excellent and strong communication skill, spoken and written in Chinese, English and Bahasa Malaysia.
- Proactive with strong interpersonal skill.
- Able to work independently with multitasking abilities and able to take work pressure.
- The ideal candidate needs to possess a good self-discipline.
5 working days (9 am – 6 pm)
Incentives [ Up to RM 8,000 ]
Interested applicants are required to send / apply via online a cover letter, detailed resume, photocopy of all transcripts and relevant certificates and photograph.